HR Assistant

About Twin Lakes

Twin Lakes Community is a leader in senior services, offering Independent Living, Assisted Living, Memory Care, and Skilled Nursing on one campus. We also provide a primary care clinic, on-site therapy, EMT responders, home care, and adult day services. Serving 850 residents and supported by 450 employees, TLC is recognized among the nation's most successful nonprofit Continuing Care Retirement Communities (CCRC).

Our team delivers person-centered care in a supportive, engaging environment where connection, dignity, and wellness matter. Every role contributes to vibrant living, engaging experiences for residents across campus. TLC offers continuing education, career growth, and flexible scheduling to support work-life balance. Full-time employees are eligible for a comprehensive benefits package. Be a part of something meaningful - join our team.

POSITION SUMMARY:

Responsible for performing a wide variety of administrative duties in a professional and confidential manner.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be confidential, highly organized and detail oriented in handling all HR information.

2. Perform administrative support for CFO, HRO and other team members, to include such tasks as typing, filing, faxing, copying, collating, binding, proofreading variety of documents, reports, and policies; receiving and returning phone calls; calendar management and appointment scheduling; compilation a variety of data; creation of reports and PowerPoint presentations.

3. HR Support Function to include the following:

a. Maintain confidential employment records for all employees.

b. Prepare all necessary items for Employee Orientation and maintain supply of materials.

c. Process all new-hire paperwork, make ID badges, and perform all required screenings.

d. Process all separation paperwork, deactivation of access and collection of property.

e. Data entry of all appropriate information from orientation.

f. Assist with Annual Open Enrollment meetings and annual documentation notices.

g. Coordinate, track, set up and assist presenters throughout the day during annual Blitz training.

h. Audit and Compliance verification of all employment information and paperwork.

i. Assist with job posting

j. Send employee birthday cards to all employees.

k. Assist with creating monthly staff newsletters, birthday list and longevity milestones and distribute.

l. Copy and distribute Little Things that Count cards to supervisors and employees.

m. Assist with employment verifications and salary surveys.

4. General Support Tasks to include:

a. Report all staff and/or resident concerns to the appropriate Management/Supervisory staff in a timely manner.

b. Respond and react in a kind, polite, and professional manner with residents, families, visitors, co-workers, and supervisors.

5. Other Assigned Duties:

a. May be required to perform other duties in keeping with the nature of this position which will not significantly alter the job requirements

6. Possess the ability to make independent decisions when circumstances warrant it using good judgement and ethical conduct.

7. Able to perform job duties and work independently with frequent interruptions.

8. Able to read, write and speak in a cogent and professional manner.

9. Able to organize, prioritize, and manage time, multiple tasks and projects.

10. Capable of concentrating with large volumes of work and handle pressure.

11. Possess the ability to maintain reliable on-site attendance.

12. Able to work mandatory workdays.

13. Able to meet the physical demands and working environment of the position.

14. Able to follow procedures.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

General Responsibilities:

1. Support the Mission, Vision, and Core Values of Lutheran Retirement Ministries of Alamance County, North Carolina / Twin Lakes Community and adhere to the Corporate Compliance Code of Conduct.

2. Knowledgeable of resident rights and ensure an atmosphere which allows for the privacy, dignity, and well-being of all residents in a safe, secure environment.

3. Support and adhere to specific procedures and programs for:

a. Safety, including standard precautions and safe work practices, established fire/safety/disaster plans, risk management and security; reporting unsafe working conditions, equipment repair, and maintenance needs.

b. Confidentiality of all data, including resident, employee, and operational data.

c. Quality Assurance and compliance with all regulatory requirements.

d. Compliance with current law /policy to provide a work environment free from harassment and illegal and discriminatory behavior.

e. Other organizational and departmental events in the performance of job duties.

4. Support and participate in common teamwork.

a. Cooperate with co-workers, other departments, and supervisors; a productive member of my team, willing to jump in when I see a need with co-workers, residents, and guests.

b. Complete job duties accurately, with minimal direction/supervision, and in a timely manner; inquisitive and offer suggestions;

c. Demonstrate good judgment when making decisions; listen to the opinions of others and work to find the best solutions. Use tactful and appropriate communications in all situations.

d. Adhere to attendance policies, including clocking in/out for meals times, following allotted break schedule, and seeking prior supervisor approval for time off and overtime.

e. Complete requirements for in-service/Blitz training, dress code including personal hygiene and other work duties as assigned.

f. Teach by example and bring positive attitude to work each day; follow instructions and interact in positive manner with team members; demonstrate friendly, harmonious demeanor to all visitors, residents, and co-workers.

5. Willing to assist supervisor/team with a variety of tasks/special projects that support department operations; look for opportunities to help us exceed expectations and provide excellent experiences for our residents, family members, guests, and co-workers.

HIPAA/Privacy Act:

• Agrees to abide by Employment and Confidentiality Agreements and End User Policies
• · Commits to stay up to date on training requirements for HIPAA
• Commits to reading and following the Company's HIPAA Policies and Procedures
• Understands the importance of the proper handling of ePHI and agrees to follow HIPAA regulations
• Abides by the requirements for the proper disposal of equipment containing ePHI
• Agrees to report breaches and the improper handling of ePHI to the Company's Privacy and Security Officers

Working Environment:

• May be required to adjust scheduled time or work beyond normal hours for planned activities/events and emergencies
• · Operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, copy machines, fax machines and file cabinets.
• · May be exposed to odors from cleaning supplies, chemicals, equipment, and /or waste.
• · PPE may be required when performing certain tasks associated with this position.

Essential Physical Demands/Technical Skills/Motor Skills:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the position.

• · Able to sit, stand, walk, bend, kneel, stoop, crouch, reach and move intermittently during work.
• · Possess sight/hearing senses or use prosthetics that enable these senses to meet the responsibilities of the job. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• · Able to lift, push, pull, and move equipment, supplies, etc., up to 25 pounds unassisted and transport, lift and support up to 250 pounds with assistive devices and/or standard staff lifting protocols.

Education and/or Experience:

• · Degree in HR Administration preferred or 1-2 years of experience in similar position.
• Proficient in MS Word, Excel, Outlook, PowerPoint.

Certificates, licenses, registrations:

• Notary License preferred.

Travel:

Travel is primarily local during the business day, although some out of the-area and overnight travel may be expected. Employees will be required to work at any facility and be responsible for own transportation.

Twin Lakes Community is an Equal Opportunity Employer committed to administering all employment activities without discrimination and to considering qualified applicants without regard to race, color, religion (including pregnancy and related conditions), sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran or military status, political affiliation, or any other status protected by applicable federal, state, or local law; we provide reasonable accommodations for religious practices and for individuals with disabilities and foster a collaborative, inclusive environment where diverse perspectives are respected and all individuals feel secure, welcome, and heard.