HR Call Center Representative

• The role will involve handling phones and chat and managing two of our TMSS queues.

• This position is responsible for answering inbound calls and inquiries in a call center environment from teammates and leaders with the highest quality of service excellence.
• Service must be professional and empathetic.
• Job duties include providing general information, systems support, and problem resolution for a variety of Human Resources areas, including policy and procedure.
• This role is expected to provide support that is consistent and accurate while proactively utilizing supporting documents such as Knowledgebase, Village Web, and Job Aides.
• This role is expected to partner with internal/external teams to provide integrated and exceptional customer service and warm transfers.

• Provides ongoing coaching and troubleshooting support to teammates for the Workday HRIS system. - 30%
• Provides answers and guidance for general People Services questions and a variety of teammate concerns. - 15%
• Identifies and escalates People Services and Workday issues and/or concerns to appropriate departments and leaders. - 15%
• Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate. - 5%
• Coordinates cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS and Teammate Relations. - 15%
• Logs calls/inquiries into the call tracking system and maintains timely and accurate documentation. - 10%
• Consistent, regular, and punctual attendance as scheduled.
• Utilizes Knowledgebase system and Village Web and Job Aides. - 5%
• Other duties as assigned. - 5%

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.