HR Customer Advisor/HR Rep II

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HR Customer Advisor/HR Rep II

• Location: Charlotte, North Carolina 28246
• Employment type: C2C
• Work model: On-site
• Posted July 1, 2026
• Job ID: JPC - 205846

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Job Description

Indotronix is seeking an:

Onsite Job: HR Customer Advisor / HR Representative II

Work Location: Charlotte, NC (11215 Rushmore Drive)

Duration: 3 Months Contract

Shift: Standard Day Shift

Education: High School Diploma (Bachelor's degree strongly preferred)

Job Description:

• Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues.

• Ensure prompt and accurate case resolution while delivering an excellent employee experience.

• Provide support to employees through live chat and phone, resolving inquiries professionally and courteously.

• Identify process improvement opportunities and collaborate with cross-functional teams to improve efficiency and employee experience.

• Adhere to established quality standards and daily KPI metrics, including:

• First-response and resolution rates

• Case resolution quality and accuracy

• ServiceNow quality standards and guidelines

• Customer satisfaction ratings

• Utilize ServiceNow metrics and reporting to monitor performance and support continuous improvement.

• Collaborate with higher-level service center personnel to resolve complex issues and escalate cases when necessary.

• Maintain current knowledge of HR policies, procedures, and systems.

• Review and update knowledge base articles and self-service resources to ensure accuracy and compliance.

• Collaborate with HR teams to identify knowledge gaps and training needs.

Must Haves:

• 2+ years of experience in an HR Shared Service or related field.

• Prior experience in a production-type environment.

• Proficiency with ServiceNow, including case management and ticketing.

• Ability to document and track employee interactions in ServiceNow.

• Experience with Microsoft Office, Applicant Tracking Systems (ATS), and HR Information Systems (HRIS).

• Excellent written communication, analytical, and problem-solving skills.

• Ability to interact effectively with management, employees, and customers.

• Strong follow-through and closure orientation.

• Ability to work in a fast-paced environment with multiple priorities.

• Ability to identify trends and opportunities for improvement.

• Familiarity with metrics and reporting tools.

Preferred:

• Bachelor's degree in a related field.

Education / Experience:

• High School Diploma required.

• Bachelor's degree in a related field strongly preferred.

• 2+ years of experience in an HR Shared Service or related field with experience using ServiceNow.

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Job details

Job ID JPC - 205846

Location Charlotte, North Carolina, United States

Work Model On-site

Employment Type C2C

Experience 2-4 years

Pay Rate $23.62 (Hourly)

Posted July 1, 2026

Skills HR Case Management ServiceNow Human Resource Coordinating HR policies Applicant Tracking Systems ms office HRMS HRIS

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