HR Customer Service Rep

We are seeking a customer-focused professional to support employees with questions related to leave administration, company policies, benefits, and general employment matters. This position requires strong communication, problem-solving, research, and case management skills.

Responsibilities:

• Handle inbound employee inquiries and provide clear, professional assistance.

• Research employee questions and resolve issues related to leave policies and procedures.

• Manage employee cases from initial inquiry through resolution.

• Document interactions, maintain accurate records, and follow up on outstanding requests.

• Explain policies and procedures in an easy-to-understand manner.

• Escalate complex or sensitive issues when necessary.

• Maintain confidentiality when handling employee information.

Qualifications:

• Previous customer service, call center, contact center, or client support experience.

• Strong verbal and written communication skills.

• Experience researching issues and resolving customer inquiries.

• Ability to manage multiple cases and follow up consistently.

• Strong documentation, organization, and attention to detail.

• HR, benefits, insurance, healthcare, or leave administration experience is a plus, but not required.