HR Manager

Pay Range: $55/hr. - $60/hr.

Key Responsibilities

• Support a customer service line for billing-related inquiries from government customers.
• Explain billing charges, review invoices, and help customers understand their bills.
• Open, track, investigate, and help resolve billing disputes.
• Provide customer updates within 24 hours of inquiry receipt and continue status updates until closure.
• Reset passwords, help with account access, and guide customers on use of the online billing application.
• Learn and navigate multiple AT&T billing systems and backend tools.
• Research billing issues, identify root causes, and determine appropriate fixes or escalation paths.
• Manage disputes from intake through resolution, including coordination with downstream teams when needed.
• Review and work from large Excel files, including high-volume billing data and upload/error correction workflows.

Required Skills & Experience

• Strong customer service and phone communication skills.
• Strong analytical and finance-oriented problem-solving skills.
• Experience handling billing, invoicing, disputes, or account-related support.
• Ability to work with sensitive/confidential customer information.
• Experience working with large enterprise-level datasets and Excel workbooks with thousands of rows.
• Ability to learn new systems quickly and follow process-heavy workflows.
• Comfortable supporting professional/government customers across varied communication styles.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.