HR Manager

Pritchard Industries is a dynamic and innovative provider of comprehensive facility services, dedicated to enhancing the operational efficiency of our client partners in the industries we serve. With services from facility maintenance and janitorial to landscaping and snow removal, we enable desired outcomes for our clients through consistent service and outstanding people.

Pritchard Industries is seeking an experienced Human Resources Manager to support multiple locations throughout Pennsylvania and the DMV region. This role serves as a strategic HR partner to Operations leadership, providing guidance on employee relations, labor relations, performance management, compliance, onboarding, and workforce planning.

The ideal candidate will have strong experience in supporting multi-site operations, managing employee relations matters, and working in unionized environments. This position collaborates closely with Operations, Payroll, Talent Acquisition, and People Operations leadership to ensure consistent HR practices and support employee engagement and retention.

Key Responsibilities

Employee Relations & Performance Management

Serve as the primary HR contact for assigned locations, providing guidance on company policies, employee concerns, workplace conduct, and performance management.

Conduct workplace investigations, document findings, and recommend appropriate resolutions.

Coach managers on corrective actions, progressive discipline, employee separations, and performance improvement.

Support employee engagement, retention, and conflict resolution initiatives.

Escalate high-risk employee relations matters to People Operations leadership as appropriate.

Labor Relations & Compliance

Administer and interpret collective bargaining agreements (CBAs), ensuring compliance with contractual obligations.

Support grievance procedures, labor-management meetings, and union-related matters.

Partner with the Director of People Operations and Legal on escalated labor relations issues.

Ensure compliance with federal, state, and local employment laws and company policies.

Maintain accurate employee records, personnel files, and HR documentation within UKG.

Onboarding & Workforce Management

Conduct new hire orientation and coordinate onboarding activities with Talent Acquisition and Operations.

Distribute and track required employment documentation, policy acknowledgments, and onboarding records.

Monitor employee status, turnover, retention, and workforce trends, including the 45-Day Report.

Support workforce planning, account transitions, reorganizations, and other operational initiatives.

HR Operations & Leadership Support

Provide HR guidance and coaching to operational managers across multiple locations.

Facilitate HR policy, compliance, and employee development training.

Support HR audits, reporting, employment verification requests, and administrative processes.

Prepare workforce reports and recommendations to support leadership decisions.

Partner with Operations and People Operations leadership to improve HR processes and organizational effectiveness.

Qualifications

Required Qualifications

Minimum of 5 years of progressive Human Resources experience.

Experience supporting multiple locations or geographically dispersed workforces.

Hands-on experience in unionized environments, including collective bargaining agreements and grievance procedures.

Experience conducting employee relations investigations and managing performance-related matters.

Strong knowledge of employment laws, labor relations, and HR compliance.

Excellent communication, conflict resolution, organizational, and problem-solving skills.

Experience with HRIS systems and proficiency in Microsoft Office Suite.

Ability to manage multiple priorities, maintain confidentiality, and travel regularly throughout the assigned region.

Preferred Qualifications

Bachelors degree in Human Resources, Business Administration, Labor Relations, or a related field.Experience supporting large hourly or frontline workforces.

HR experience within facilities services, janitorial, or other multi-site service industries.

Experience using UKG HRIS.

Bilingual in English and Spanish.

What Success Looks Like

Strong partnerships with operational leadership across assigned locations.

Effective employee and labor relations management.

Consistent application of company policies and HR compliance practices.

Improved employee engagement, retention, and workforce stability.

Accurate HR documentation and seamless onboarding processes.

Benefits

Full Time - Remote in Philadelphia

Salary: $85,000-$95,000 Annually

Paid holidays and vacation time

Health Benefits Package - Medical, Dental, and Vision

Ancillary Benefits - Life Insurance, Long-Term Disability, FSA, and Dependent Care Spending Accounts

401(k) Retirement Plan

Opportunity for Professional Growth and Development

Work Environment: Regular travel throughout Pennsylvania and the DMV region is required. Occasional lifting of up to 20 pounds may be necessary.

Pritchard Industries participates in E-Verify.