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HR Management Jobs

HR Operations Director

Search Solution Group

Charlotte, NC

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JOB DETAILS
SKILLS
Administrative Management, Analysis Skills, Auditing, Best Practices, Billing, Business Administration, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Case Management, Coaching, Communication Skills, Compensation and Benefits, Conflict Resolution, Corrective Action, Cross-Functional, Data Analysis, Diversity, Documentation, ERISA (Employee Retirement Income Security Act of 1974), Employee Benefits, Employee Relations, File Management, Genetics, HIPAA (Health Insurance Portability and Accountability Act), HRIS/HRMS, Human Resources, Interpersonal Skills, Leadership, Legal, Maintain Compliance, Mentoring, Multitasking, Onboarding, Payroll Administration, People Management, Performance Management, Policy Development, Problem Solving Skills, Process Improvement, Project/Program Management, Reconciliation, Regulations, Regulatory Compliance, Reporting Dashboards, Team Building, Team Player, Time Management, Vendor/Supplier Management, Vendor/Supplier Planning
LOCATION
Charlotte, NC
POSTED
1 day ago
Job Overview
Search Solution Group is seeking an HR Operations Director on behalf of our client, a privately held security provider. This role is critical to leading and optimizing the organization's day-to-day HR function, with key responsibilities spanning employee relations, benefits administration, leave management, HR compliance, and oversight of the HR Business Partner team. The Director serves as a trusted advisor to leadership and plays a central role in shaping a positive and compliant employee experience.
Key ResponsibilitiesHRBP Team Oversight & Leadership
  • Lead, mentor, and support the HR Business Partner team, including two HRBPs and a Benefits Specialist.
  • Facilitate regular HRBP meetings to ensure consistency in policies and best practices.
  • Guide the team through complex matters involving performance, organizational change, planning, and engagement.
  • Identify development opportunities and foster a high-performing, collaborative HR function.
Employee Relations
  • Serve as the senior point of contact for complex employee relations matters, including investigations and conflict resolution.
  • Coach managers and HRBPs on performance management, corrective action, and termination processes.
  • Monitor trends and recommend proactive training, policy updates, or interventions.
  • Maintain thorough documentation and confidential records in compliance with regulations.
  • Partner with Legal Counsel on sensitive employment matters and agency claims as needed.
Benefits Administration
  • Oversee the design, administration, and optimization of employee benefit plans including medical, dental, vision, life, disability, and retirement programs.
  • Lead open enrollment, vendor management, plan audits, and billing reconciliation.
  • Ensure compliance with ERISA, ACA, COBRA, HIPAA, and related regulations.
  • Analyze benefits data and feedback to recommend cost-effective improvements.
  • Serve as escalation for complex claims, appeals, and inquiries.
Leave Administration
  • Direct all leave programs including FMLA, ADA accommodations, disability, workers' compensation, and internal leave policies.
  • Ensure accurate tracking, timely communication, and compliant case management.
  • Coordinate with benefits carriers, third-party administrators, and payroll.
HR Operations & Compliance
  • Oversee onboarding/offboarding, HRIS administration, personnel file management, and policy governance.
  • Ensure compliance with federal, state, and local employment laws; lead audits and remediation.
  • Maintain and enhance HRIS systems (UKG preferred); recommend improvements for efficiency and accuracy.
  • Develop HR dashboards and reports to support data-driven decisions.
  • Support engagement initiatives, recognition programs, and cultural activities.
Requirements IncludeEducation:
  • Bachelor's degree in Human Resources, Business Administration, or related field; or equivalent combination of education and experience.
Experience:
  • 8+ years of progressive HR experience with depth in employee relations, benefits, and leave administration.
  • Minimum 3 years in a leadership/management role.
  • 5+ years of HRIS systems experience; UKG preferred.
Skills:
  • Strong communication and relationship-building skills.
  • Ability to manage multiple projects and delegate effectively.
  • Strong analytical and problem-solving capabilities.
  • Ability to navigate sensitive HR matters with sound judgment and professionalism.
Certifications:
  • HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.
Knowledge:
  • Expertise in HR laws and regulations related to benefits, leave, compliance, and reporting.
  • Experience with HR policy development, benefits program management, and compliance audits.
  • Technical proficiency in HRIS systems, reporting, and data analysis.
Key Competencies
  • Leadership and team development
  • Strategic thinking and decision-making
  • Strong interpersonal and communication skills
  • Ethical judgment and confidentiality
  • Analytical mindset with data-driven approach
  • Ability to navigate complex employee relations scenarios
  • Process improvement orientation
  • Collaboration and cross-functional partnership
How to Apply
To apply for this position, please click the Apply button at the top right of your screen.
Alternatively, email your application to info@ssgresume.com and include your resume and any relevant supporting documents. We appreciate your interest and look forward to reviewing your application.
Company Overview
Industry: Consumer Services
Location: Charlotte
Equal Opportunity Employer Statement
Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
Disclaimer
This job description is not exhaustive and may be subject to change. Additional duties may be assigned to meet evolving organizational needs and ensure successful completion of initiatives and objectives.

About the Company

S

Search Solution Group

Search Solution Group delivers executive search and recruiting services by locating and vetting the most qualified candidates through traditional headhunting methods. As the new faces of old school headhunting, Search Solution Group has created permanent and sustainable employment solutions both locally and nationally since 2002. Search Solution Group has become an industry leader in the specialty areas of accounting and finance, engineering, manufacturing, supply chain, human resources, sales, marketing, operations, life sciences, analytical instruments, information technology, and legal. Search Solution Group has a dedicated team of recruiting and headhunting experts in its Buffalo, Baltimore and Charlotte offices. To become a client, or to view job openings and additional information, please visit searchsolutiongroup.com.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://www.searchsolutiongroup.com/

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