HR Shared Services Manager, Candidate Experience

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Summary

The HR Shared Services - Candidate Experience Manager is focused on operations and bridges Talent Acquisition (TA) strategy and logistics, ensuring every touchpoint in the recruitment funnel is efficient, scalable, transparent, and candidate-centric.

Core Responsibilities

Process Design & Optimization: Streamlines recruitment workflows to eliminate friction, reduce time-to-hire, and ensure consistent candidate communication from application through onboarding handover.

Recruitment Technology & Tool Management: Administers and optimizes ATS (Applicant Tracking Systems), AI scheduling tools, video interviewing platforms, and candidate communication portals.

Logistics & Scheduling Supervision: Oversees complex interview coordination, travel arrangements, and assessment deployments, managing candidate coordinators or automation systems.

Data, Analytics & SLAs: Tracks candidate feedback (cNPS), SLA compliance (response times, interview turnaround), and operational bottlenecks to drive continuous process improvements.

Vendor & Compliance Operations: Coordinates with third-party background check providers, immigration partners, and staffing agencies while ensuring processes comply with labor laws and accessibility standards (e.g., ADA, GDPR).

Enablement & Stakeholder Training: Equips recruiters, hiring managers, and interviewers with standardized guidelines, templates, and best practices to ensure fair and structured candidate interactions.

Competencies Needed for Role

Experience: Proven experience in recruiting coordination, talent acquisition, or human resources. Leadership experience is preferred.

Communication: Exceptional verbal and written communication skills with the ability to engage empathetically yet pragmatically with diverse candidates and stakeholders.

Technical Expertise: In-depth technical knowledge and experience in the assigned area of expertise, with a thorough understanding of underlying principles and concepts.

Organization: Strong organizational and scheduling capabilities to manage multiple, complex tasks simultaneously.

Tool Proficiency: Extensive experience with Applicant Tracking Systems and virtual meeting platforms.

Confidentiality: Demonstrated ability to maintain strict confidentiality regarding sensitive hiring and candidate information.

Collaboration: Engage closely with colleagues across the organization to deliver an integrated client experience.

Stakeholder Communication: Guide and persuade team members, communicate complex/sensitive information clearly, and act as a key contact point for external stakeholders.

Organizational Alignment: Demonstrate and model the organization's core values and mindset (e.g., Respect, Integrity, Service, Excellence, Stewardship; Empower, Challenge, Drive).

Advisory Role: Act as a subject matter advisor, leveraging deep technical expertise to guide others.

Education/Experience

Bachelor's degree in Human Resources, Business Administration, or a related field; an advanced degree or relevant professional HR certification (e.g., PHR, SPHR, SHRM-CP) is highly desirable.

7+ years of progressive experience in HR Shared Services, or a high-volume recruitment HR Support environment.

Demonstrated experience leading, mentoring, and developing teams of coordinators or specialists.

Proven track record of optimizing end-to-end candidate experience workflows and leveraging Applicant Tracking Systems (ATS) for process efficiency.

Experience identifying and implementing process improvements, utilizing data analytics to track metrics, and reporting on KPIs.

Strong background in high-touch, professional candidate communication and stakeholder management.

Knowledge of HR compliance, talent acquisition best practices, and the ability to operate in a matrixed organization.

Travel: 15%

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Salary Range: $120,000-$165,000

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).