Manage the administration of all U.S. leave programs, including FMLA, ADA, Short-Term Disability, Long-Term Disability, Paid Parental Leave, Military Leave, Personal Leave, and applicable state leave programs.
Serve as the primary liaison with Reliance Matrix/Reliance Standard Life Insurance, managing case escalations, claim reviews, operational performance, and service delivery.
Lead the ADA interactive process and coordinate reasonable accommodation requests with employees, managers, HR, Legal, and healthcare providers.
Ensure compliance with federal, state, and local leave regulations, including FMLA, ADA, PWFA, USERRA, and applicable state leave laws.
Create, maintain, and close Leave of Absence events in Workday, ensuring accurate employee records and timely return-to-work processing.
Partner with Payroll, HRIS, and Business leaders to coordinate leave administration and employee return-to-work activities.
Educate employees and managers on leave policies, workplace accommodations, and available benefit programs.
Monitor leave activity, identify trends, and recommend process improvements that enhance operational efficiency and the employee experience.
Develop and maintain leave policies, procedures, and supporting documentation while assisting with audits and regulatory compliance.
What We’re Looking For
Required Qualifications
Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
5+ years of experience administering Leave of Absence, Disability, and ADA accommodation programs.
Demonstrated experience managing the ADA interactive process and workplace accommodations.
Strong working knowledge of FMLA, ADA, Short-Term Disability, Long-Term Disability, and multi-state leave regulations.
Experience partnering with a third-party leave administrator.
Experience using Workday or a comparable Human Capital Management (HCM) system.
Excellent communication, organizational, analytical, and problem-solving skills.
Ability to manage highly confidential information with professionalism and discretion.