Job Description
Job Title: HR Support Representative - TTP
Location: Birmingham, AL (On-site)
Compensation: $20-$23/hr.
Position Overview
Vaco is partnering with a client seeking dependable and customer-focused HR Support Representatives to support employees with a variety of human resources-related questions and requests. This role is ideal for someone who enjoys helping others, communicating professionally, and working in a fast-paced, service-oriented environment.
The HR Support Representative will serve as a primary point of contact for employee inquiries, providing timely assistance, researching questions, and directing requests to the appropriate HR team members when needed.
Key Responsibilities
- Respond to incoming calls and employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related topics.
- Provide accurate information and guidance while maintaining a positive, professional customer service experience.
- Document employee interactions, inquiries, and resolutions in the appropriate systems.
- Research and resolve routine employee questions, escalating more complex issues to the appropriate HR department when necessary.
- Assist employees with HR processes, forms, system access, and general employment-related requests.
- Maintain confidentiality when handling sensitive employee information.
- Follow established procedures, service standards, and company policies.
- Collaborate with HR, payroll, benefits, and other internal teams to ensure employee needs are addressed efficiently.
Qualifications
- Previous experience in customer service, call center operations, administrative support, or human resources preferred.
- Strong verbal and written communication skills.
- Professional telephone etiquette and a customer-focused approach.
- Ability to manage multiple inquiries while maintaining accuracy and attention to detail.
- Comfortable navigating computer systems and documenting information during calls.
- Strong problem-solving skills and the ability to follow established processes.
- Ability to handle confidential information with discretion.
- Dependable, organized, and comfortable working in a team-oriented environment.
What We're Looking For
The ideal candidate is patient, approachable, and solution-oriented, with a genuine desire to help employees. Someone who can remain professional under pressure, learn new systems and processes quickly, and provide consistent support in a high-volume environment will thrive in this position.
Why Apply?
This is an opportunity to join a team where customer service and employee support are essential to daily operations. Candidates will have the opportunity to apply their communication and problem-solving skills while gaining valuable experience in HR operations.
Interested in learning more?
Apply today to connect with Vaco and learn more about this opportunity!
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Numbers & Facts
| Location | Birmingham, AL |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$23 Per Hour |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 2002 |
| Website | http://www.vaco.com/ |
About Company
Vaco provides expert consulting, permanent placement, executive search and strategic staffing for companies around the world, in the areas of accounting, finance, technology, healthcare, operations, administration and more. As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 offices across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.
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