ADP, Background Investigation, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Health Plan, Identify Issues, Leadership, Microsoft Excel, Problem Solving Skills, Telephone Skills
Key Responsibilities:
- Provide frontline support to employees for W-2 access, payroll documents, and general system troubleshooting.
- Guide employees on retrieving W-2 documents from ADP.
- Perform password resets in ADP to restore employee account access.
- Pull and distribute payslips from Workday based on employee requests.
- Respond to inbound phone calls about W-2s and other payroll documents.
- Maintain accurate documentation of all employee interactions and support tickets.
- Escalate complex issues to HR Operations leadership as needed.
Required Skills:
Technical skills:
- Proficiency in ADP for W-2 access, password resets, and troubleshooting.
- Proficiency in Workday for pulling and distributing payslips.
- Proficiency in Microsoft Excel including basic filtering, sorting, and data entry.
Functional skills:
- Strong customer service skills for frontline employee support.
- Ability to handle confidential information with discretion.
- Attention to detail for accurate documentation and issue resolution.
Behavioral skills:
- Strong communication skills for phone interactions and guidance.
- Efficiency in a fast-paced HR operations environment.
Key Details:
- Total Projected Hours: 240 Hours
- Healthcare benefits yes.
- Ready to go background check.
- Less than 1 year experience; associate seniority; no management experience, travel, relocation assistance, commission, bonus, or overtime eligibility.
- Bachelor's degree minimum.
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Macpower Digital Assets Edge Private Limited