Human Resource Intern (Full Year 2027)

Overview

Works directly with the Western & Southern Financial Group Talent Acquisition and Talent Development teams to support various daily duties and project work. This would include assisting with Campus Recruiting phone and in-person interviews, attending career fairs, scheduling events and other various talent acquisition projects. Additionally, this intern would assist with developing and designing online training, knowledge transfer projects, creating standard operating procedures, and various other talent development communications and projects.

Responsibilities

What you will do:

• Talent Acquisition Duties:
• Attends hiring manager recruiting meetings.
• Screens resumes and applications.
• Completes phone screens, in-person interviews, and follows up with hiring managers.
• Supports efforts to attract talent, promote our internship program and talent brand.
• Sources candidates from targeted universities through personal interactions/connections and through online sources (LinkedIn, Handshake, posting boards).
• Responds to emails from the Intern Program QA inbox.
• Attends and assists with career fairs.
• Helps the Campus Recruiter(s) prepare and schedule campus events (info sessions/table talks).
• Assists with various Talent Acquisition initiatives and projects.
• Updates Campus Recruiter Standard Operating Procedure (SOP) Binder.
• Partners with Public Relations to create social media posts and campaigns.
• Assists in the coordination and planning of summer intern engagements.
• Conducts student recruitment campaigns to prepare for the fall season.
• Attends committee meetings and assist with planning of special events for CINC, IT Intern Summit, etc.
• Talent Development Duties:
• Assists in designing, developing, and implementing online training content to upskill internal sales associates in Salesforce using the ADDIE instructional design model.
• Assists with knowledge transfer (KT) projects using established 4-step process. In partnership with KT consultant, meets with business leaders to define scope, facilitates meetings, and executes on all phases of the KT plan.
• Assists Sr. Knowledge Services Consultant in researching additional knowledge management solutions (e.g. hackathons, documentation management), presenting best practices, and formulating implementation plan.
• Assists in the creation and updating of SOPs/job aids/manuals for internal TD use and for enterprise-wide use, including skills sensing, check-ins, Enterprise Hall technology, and others.
• Assists TD team with coordinating and staffing learning events, including: Hub events, EEP pop-up shops, knowledge cafes, IT LDP, etc. Responsibilities include scheduling, publishing marketing material, setting up technology, socializing with WSFG associates at events and promoting TD initiatives/programs.
• Researches and assists in the evaluation and selection of learning content from a variety of vendors for use in learning journeys and consultations.
• Assist in the coordination with all members of TD to stay apprised of upcoming communications (emails, Snapshots, etc.) and updating the HR communication calendar on behalf of TD. Attends HR communications calendar meetings on behalf of TD. Reports back to TD with other HR communications that could impact TD.
• Assists TD Coordinator in managing the LMS, including testing new configuration, revising existing configuration, and creating/updating SOPs. Creates playlists, curricula, assignments, and reports in LMS.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma Enrolled in college-level curriculum and program and working towards a degree in Human Resources, Business or related degree program. - Required
• Must be detail-oriented, organized and demonstrate ability to work independently. -
• Demonstrates strong written and verbal communication skills. -
• Proven strong analytical and research skills. -
• Demonstrates a desire for continuous learning and improvement. -
• Proven ability to take initiative. -
• A proven ability to maintain a calm and professional demeanor when interacting with others. -

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• None