Position Summary

• Greet visitors and employees, determine the purpose of their visit, manage front-desk traffic, and direct individuals to the appropriate Human Resource Services employee or resource.
• Answer, screen, and direct incoming telephone calls; take accurate messages and respond to routine inquiries using approved information.
• Provide employees and applicants with general information on office procedures, contacts, forms, and locations of approved County policies and resources; refer substantive policy questions to authorized staff.

• Guide employees through basic Paycor application and employee self-service navigation, such as finding available features or instructions, without requesting or using their passwords or making account decisions for them.
• Verify identity and authorization as required before preparing or issuing employee identification badges; follow badge issuance and replacement procedures.
• Assist with authorized fingerprint enrollment for County timeclock access, including explaining basic steps and referring access problems to designated personnel.

• Maintain confidentiality of employee, applicant, payroll, benefits, medical, leave, and personnel-related information encountered in the office; discuss sensitive matters only with authorized individuals on a need-to-know basis.
• Use discretion when greeting visitors, screening telephone calls, and handling documents so that private employee matters are not inadvertently disclosed in public-facing spaces.
• Copy, scan, print, assemble, file, and distribute documents as instructed; verify recipients and use approved secure storage and disposal methods.
• Receive and route mail, forms, and deliveries; maintain organized front-desk materials and sufficient office supplies.
• Identify matters involving payroll decisions, benefits eligibility, confidential records, disputes, complaints, or policy interpretation and promptly refer them to authorized Human Resource Services staff.

• Provide routine scheduling, meeting preparation, and logistical assistance for Human Resource Services activities as assigned.
• Support general administrative projects and other related tasks consistent with the position’s training, system permissions, and delegated authority.

• Professional telephone etiquette and courteous, patient customer service when assisting individuals with varying levels of technical experience.
• Ability to use email, internet-based applications, office software, telephones, printers, copiers, scanners, and similar equipment.
• Ability to learn County procedures, Paycor navigation, badge-printing systems, and timeclock fingerprint-enrollment equipment.
• Ability to organize competing requests, maintain accurate records, follow written procedures, and recognize when a question requires escalation.
• Sound judgment, tact, and discretion in handling confidential information and responding to difficult or sensitive interactions.

• Experience in a human resource, payroll, public-sector, or other confidentiality-sensitive office; experience assisting users with employee self-service software or identification and access systems.
• Required Licenses and Certifications
• No position-specific license or certification is identified in the source materials. Any additional County requirements are subject to Human Resource Services verification.