The Human Resource Generalist is a dynamic, detail-oriented role that delivers HR support and strategic guidance to property managers, executives, and leadership teams. This position requires expertise across multiple HR disciplines - including employee relations, compliance, performance management, HRIS, and training - and serves as a trusted partner in aligning HR practices with organizational goals. Reporting to the Senior HR Business Partner, the HR Generalist drives proactive engagement and ensures consistent, compliant, and people-centered HR delivery. This is a fully on-site position based at the Pebble Beach property.
Key Responsibilities:
HR Operations & Employee Support
- Manage and support a broad range of HR processes, proactively engaging with managers and employees to resolve issues and drive positive outcomes.
- Serve as a trusted point of contact for employee inquiries, concerns, and conflict resolution - including investigations via calls, email, ethics hotlines, and case management systems.
- Maintain accurate employee records in HR systems; run and analyze reports to support data-driven decision-making.
- Partner with Total Rewards, Talent Acquisition, and Learning & Development to deliver integrated HR solutions.
Compliance & Policy
- Ensure compliance with federal, state, and local employment laws, labor regulations and organizational policies and practices.
- Educate managers and employees on HR policies, procedures, and programs; support consistent implementation across the property.
- Coach managers to strengthen leadership skills and effectively navigate employee interactions and complex business situations.
Employee & Labor Relations
- Assist managers with employee relations including attendance, performance, conduct, workplace conflict, and leave administration.
- Support the administration and interpretation of the collective bargaining agreements (CBAs).
- Help resolve employee concerns through effective investigation and problem-solving support including gathering of information from documentation to conversations and recommended actions.
- Partner with leadership, HR Team and legal on complex employee and labor relation situations while maintaining a positive work environment.
Payroll & Administrative Support
- Process and review timecard entries to ensure accuracy and timely submission in accordance with company policy and applicable wage and hour requirements.
- Conduct regular payroll audits to identify and resolve discrepancies, partnering with the Payroll team as needed.
- Support pay-period close activities and maintain documentation for audit readiness.
Other
- Travel as needed for site visits, training, and audits.
Qualifications
- Bachelor's degree in human resources, Business Administration, Industrial Relations or related field and minimum of 3 years of HR experience, equivalent combinations of education and experience considered.
- Experience working in a unionized workforce
- Strong knowledge of federal and multi-state employment laws and HR best practices.
- Working knowledge of California-specific employment law requirements, including meal and rest period obligations, final pay rules, mandatory harassment prevention training (SB 1343), and Paid Sick Leave regulations under the HWHFA.
- Proficiency with HRIS systems (UKG preferred) and experience with payroll functions, including timecard entry, review, and audit processes.
- Excellent communication, interpersonal, and organizational skills; demonstrated ability to build relationships and influence at all levels including conflict resolution.
- Experience with collective bargaining agreements, grievance procedures and investigation practices.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Flexibility to respond to weekend or after-hours communications as needed.
Preferred Qualifications
- Bilingual in English and Spanish.
- PHR/SPHR or SHRM-CP/SCP certification.
- Experience facilitating training sessions, webinars, and onboarding programs.
Compensation: $70,000-85,000/year dependent on experience
Benefits:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits - Medical, Dental, and Vision coverage
- Retirement Benefits - 401(k) with employer match (19 years of age and older)
- Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.
This job description is not exhaustive and may be updated to reflect additional duties as required.