Human Resources Generalist

Human Resources Generalist IV - Employee Relations

Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

Employment Type: Full-Time; In Person Position

About Tampa Family Health Centers

Tampa Family Health Centers is a mission-driven Federally Qualified Health Center providing high-quality, accessible healthcare throughout Hillsborough County. Our team supports a broad range of clinical, provider, administrative, and operational services for the communities we serve.

Position Summary

Tampa Family Health Centers is seeking an experienced HR Generalist IV - Employee Relations to manage complex employee relations matters, workplace investigations, corrective-action support, performance concerns, policy interpretation, and conflict resolution. This advanced HR practitioner serves as a trusted resource to employees and leaders and independently manages assigned cases within established authority and escalation protocols. Matters involving significant legal, regulatory, reputational, or workplace-safety risk are escalated to HR leadership and, when appropriate, employment counsel.

Key Responsibilities

• Receive, assess, document, and manage employee relations complaints and concerns, including matters involving workplace conflict, inappropriate conduct, bullying, professionalism, communication, policy violations, and performance concerns.
• Conduct timely, objective, and well-documented workplace investigations; interview complainants, respondents, witnesses, and other relevant parties.
• Gather and evaluate relevant documentation, electronic communications, policies, records, and other available evidence.
• Prepare investigation summaries, factual findings, and recommendations for HR leadership review, and maintain accurate, confidential case files.
• Advise managers on employee performance, conduct, attendance, workplace behavior, and policy compliance.
• Review proposed corrective actions for consistency, supporting documentation, and alignment with policy and established practice; support warnings, performance improvement plans, and related processes.
• Participate in termination reviews, prepare or review supporting documentation, and assist with employee separation meetings as assigned.
• Assess employee relations matters for potential discrimination, harassment, retaliation, accommodation, leave, wage-and-hour, workplace-violence, safety, or other compliance implications.
• Coordinate workplace violence, threats, suspected impairment, and other safety-related employee matters with appropriate leaders and departments.
• Support conflict resolution and mediation efforts where appropriate, and advise leaders on consistent application of organizational policies and employee relations practices.
• Track cases and risk classifications, identify recurring patterns across departments, managers, locations, or policies, and ensure moderate- and high-risk matters are escalated promptly.
• Partner with HR leadership and employment counsel on complex or legally sensitive matters.
• Support responses to administrative charges, agency inquiries, litigation holds, unemployment claims, and other employment-related matters as assigned.
• Monitor corrective-action and performance-management trends; develop recurring dashboards and reports and recommend manager training, policy clarification, or process improvements.
• Maintain strict confidentiality and safeguard sensitive employee information.
• Perform other HR duties consistent with the scope and level of the position

Qualifications

• Bachelor's degree from an accredited college or university in Human Resources, Business Administration, Organizational Leadership, Labor and Employment Relations, Management, or a closely related field required.
• Minimum of five years of progressively responsible professional Human Resources experience, including direct employee relations responsibility.
• Experience conducting or materially participating in workplace investigations, corrective actions, performance management, employee complaints, policy interpretation, and employee separations.
• Demonstrated experience independently managing sensitive, confidential employee matters and recognizing when escalation to senior HR leadership or employment counsel is necessary.
• Experience advising managers on complex employee relations and performance matters.
• Formal training or demonstrated advanced knowledge in workplace investigations, employee relations, performance management, corrective action, conflict resolution, policy interpretation, discrimination, harassment, retaliation, and employment-law fundamentals.
• Healthcare, community health center, FQHC, or other regulated healthcare environment experience preferred.
• HRM-CP, SHRM-SCP, PHR, SPHR, or equivalent HR certification preferred.
• Formal workplace-investigation training or certification, and training in workplace violence, reasonable accommodation, and leave-related employment protections, are also preferred.
• Must maintain all organizationally required training and certifications applicable to the position.

Skills & Abilities

• Advanced knowledge of employee relations principles and employment practices, including discrimination, harassment, retaliation, accommodation, leave, wage-and-hour, and related employment-law concepts.
• Demonstrated workplace investigation skills, including interviewing, fact-finding, evidence assessment, and clear case documentation.
• Ability to remain objective when accounts conflict and to distinguish performance, conduct, policy, compliance, and legal-risk issues.
• Strong judgment in assessing case severity, determining when to escalate, and advising leaders while supporting consistent practices across departments.
• Excellent written communication and case-documentation skills, with the ability to handle highly confidential and sensitive matters.
• Strong conflict-management and interpersonal skills, including the ability to work effectively with employees, managers, executive leadership, and employment counsel.

Benefits & Rewards

Tampa Family Health Centers offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and long-term career goals.

• Generous Paid Time Off (PTO) plus personal day
• 7 paid company holidays
• Affordable medical insurance with multiple plan options
• $0 copay for eligible employee medical visits and diagnostic testing at TFHC locations when enrolled in a TFHC medical plan
• Discounted pharmacy services through TFHC pharmacies when enrolled in a TFHC medical plan
• Dental insurance with $0 employee-only premium
• Low-cost vision insurance
• Employer-paid Basic Life and AD&D insurance
• Employer-paid Long-Term Disability insurance after eligibility requirements are met
• Voluntary Short-Term Disability coverage
• Optional additional Life and AD&D coverage for employees and eligible family members
• Optional Accident, Critical Illness, and Hospital Indemnity insurance
• 401(k) retirement plan with employer contribution after eligibility requirements are met
• Employee Assistance Program (EAP) with confidential counseling and work/life support for areas such as childcare, elder care, financial concerns, legal questions, and other everyday needs
• Student loan refinancing and financial wellness resources
• Pet insurance
• Access to benefits support for questions regarding coverage, claims, providers, and plan options

Join Tampa Family Health Centers

If you are an experienced HR professional with strong employee relations and investigation skills, we invite you to apply for the HR Generalist IV - Employee Relations position with Tampa Family Health Centers. In this role, you will help employees and leaders address workplace concerns fairly, consistently, and with appropriate care for confidentiality and risk.

Please note that the employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee's assigned work location

This position is fully onsite, Monday through Friday from 8:00 AM-5:00 PM at 302 West Fletcher Avenue, Tampa, Florida 33612.