Position Summary:
The Human Resources Manager is responsible for managing and executing all day-to-day human resources functions at the branch location while ensuring alignment with corporate HR policies, procedures, and business objectives. This is a hands-on, operational role that requires direct involvement in employee relations, recruitment, onboarding, benefits administration, performance management, attendance, compliance, and workforce planning.
The HR Manager serves as the primary HR contact for branch employees and local management, providing practical guidance and timely support on employee matters. The position reports directly to the Director of Human Resources at Corporate and works closely with branch leadership to maintain a productive, compliant, and positive work environment.
The ideal candidate is a working HR professional who takes ownership of daily responsibilities, follows through on employee and management issues, maintains accurate records, and executes HR processes rather than simply delegating them.
Responsibilities include but are not limited to:
1. Recruitment and Onboarding
- Coordinate the full-cycle recruitment process, including job postings, resume screening, interviews, candidate recommendations, and employment offers.
- Partner with managers to identify staffing needs and hiring priorities.
- Coordinate background checks, pre-employment documentation, new-hire orientation, and onboarding.
- Track vacancies, staffing levels, hiring progress, and employee turnover.
2. HR Administration and Operations
- Maintain accurate employee files, personnel records, organizational charts, and confidential HR documentation.
- Monitor attendance, punctuality, leave requests, and employee status changes.
- Prepare HR reports, employee communications, and other required documentation.
- Respond to employee inquiries and ensure HR processes are completed accurately and on time.
3. Employee Relations and Support
- Address employee concerns, workplace conflicts, and policy questions professionally and promptly.
- Support workplace investigations, document findings, and assist managers with employee counseling, corrective actions, and disciplinary matters.
- Translate verbal and written communications for Spanish-speaking employees as needed.
- Promote fair treatment, positive employee relations, engagement, and retention.
- Escalate sensitive or high-risk employee matters to the Director of Human Resources.
4. Performance Management and Training
- Coordinate performance evaluations and follow up with managers to ensure timely completion.
- Assist with performance improvement plans, employee development, and corrective action documentation.
- Identify training needs, coordinate training activities, and maintain required training records.
5. Benefits, Leave, and Payroll Coordination
- Administer employee benefits programs, including health and welfare benefits, retirement plans, and other fringe benefits.
- Assist employees with benefits enrollment, eligibility, qualifying life events, changes, and related questions.
- Coordinate leave requests, return-to-work documentation, and applicable accommodations with Corporate HR.
- Review and submit accurate attendance information, employee changes, and approved payroll updates.
- Help resolve payroll and benefits discrepancies in coordination with Corporate HR and designated administrators.
6. HR Compliance and Risk Management
- Implement and communicate HR policies and procedures while ensuring compliance with applicable federal, state, and local employment laws.
- Maintain required employment documentation and support HR audits and compliance initiatives.
- Assist with workplace safety documentation and other HR-related risk management activities.
- Promptly escalate potential legal claims, discrimination or harassment allegations, and significant compliance concerns.
- Maintain strict confidentiality of employee, compensation, benefits, and medical information.
7. Branch and Corporate HR Partnership
- Partner with branch leadership and supervisors on staffing, employee performance, workforce planning, and organizational needs.
- Implement corporate HR policies, programs, and initiatives at the branch level.
- Provide regular updates on recruitment, turnover, attendance, employee relations, and other workforce metrics.
- Identify opportunities to improve HR processes, employee communication, retention, and operational efficiency.
- Seek corporate guidance and approval for matters outside delegated authority.
Qualifications:
- Must be bilingual, able read, write, and speak English and Spanish.
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
- 2 years proven experience in the Human Resources field or equivalent experience.
- Sound knowledge of HR principles, practices, and procedures.
- Strong interpersonal and communication skills.
- Self-starter, driven to take initiative.
- Independently innovative, comfortable working solo.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Detail-oriented with excellent organizational and time management skills.
- Proficiency in HRIS software, MS Office Suite, Adobe Pro, etc.
Physical Demands:
- Employee is regularly required to sit for long periods of time.
- Must have sufficient clarity of speech and hearing.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus, and ability to read from a computer screen for extended periods of time with our without corrective lenses.
- The employee is required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for extended periods of time.
- The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Must be able to lift 20 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.