Human Resources/Phone CSR

Job Title: Human Resources/Telephone CSRJob Status: Non-ExemptReports to: Office Manager

Company Description:Our company desires to have a culture is based on honesty, integrity, kindness, and an enjoyable atmosphere.  We also strive to create a world-class customer experience. We believe when we serve our team members terrific, our consumers great, and work together as a team, we will provide a remarkable company atmosphere 

Summary:

Complete all steps necessary for human resources, including:

• All aspects of new hire onboarding
• Overseeing of data input of invoices (payments, parts, Job summary, and spelling)
• Batch all completed invoices in company software
• Process weekly payroll (calculation of commissions, time cards and inputting data to 3rd party vendor)
• Transfer data to Quickbooks
• Prepare reports to go to team members
• File Intents and Affidavits for prevailing wage jobs
• Track employee referrals and spiffs
• Handle Garnishments, reports to L & I, injury reports, return to work and other required papers
• Handle all exit paperwork for terminating employees

Complete all steps for phone customer service and office duties

• Answer phones
• Schedule calls for service people
• Set messages to appropriate people
• Any other office duties as required
• Performing other duties as assigned.
• Receive all incoming calls in a professional and courteous manner (according to scripts)
• Provide exceptional customer service to all customers at all times.
• Performing office clerical work, such as filing and organizing.

Other Required Qualifications

• Be pleasant, engaging, and positive on the phones (and in the office).
• High School graduate (or equivalent)
• Working as a team player contributing to the team accordingly.
• Minimum three years office experience
• Must have basic/intermediate computer/technology skills (multi-line phones, MS Office)
• Ability to complete other tasks as required
• Team member and customer focused
• Flexible schedule (possibility to work evenings/weekends)
• Self-Motivation
• Ability to left 25 lbs
• Team Player

Salary Range: $14 - $15/hour DOE