Human Services Associate - HIV Prevention

Human Services Associate - HIV Prevention

Salary

$48,344.00 - $55,613.00 Annually

Location

Towson, MD

Job Type

MERIT

Job Number

04.497 10-26

Department

HHS/COMMUNICABLE DISEASE AND ENVIRONMENTAL HEALTH

Opening Date

10/19/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Pay Schedule I, Grade 25, Regular Schedule: 35 hours per week.

A vacancy exists in the Department of Health and Human Services, Communicable Disease & Environmental Health Services .

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of license(s) certifications, and/or education must be submitted with each application.

Examples of Duties

Provides HIV PrEP patient navigation services, including client education, enrollment assistance, scheduling medical and laboratory appointments, coordinating transportation, and facilitating medication access. Assists with insurance verification, prior authorizations, pharmacy coordination, and medication assistance programs. Conducts client follow-up, maintains documentation, and addresses barriers to care to support medication adherence and retention in HIV prevention services.

Examples of Essential Duties

• Schedules and confirms medical and laboratory appointments, provides appointment reminders, and follows up with clients who miss scheduled visits.

• Coordinates transportation assistance and connects clients with available community resources.

• Verifies insurance eligibility and prescription benefits, submits and tracks medication prior authorization requests, and communicates with insurance companies, specialty pharmacies, and medication assistance programs to facilitate access to oral and injectable PrEP medications.

• Assists with medication ordering, delivery coordination, and refill requests in collaboration with clinical staff.

• Maintains accurate client records, tracks appointments, medication approvals, and follow-up activities, and assists with program data collection and reporting.

• Provides client education using approved materials, addresses nonclinical questions, and communicates barriers or concerns to appropriate clinical staff.

Examples of Essential Duties

• Provides client navigation and care coordination services for individuals seeking or receiving HIV pre-exposure prophylaxis (PrEP) through the HIV Prevention Program.

• Assists clients with enrollment, scheduling and coordinating medical appointments with Clinic Based Services, arranging laboratory appointments, and facilitating transportation to and from appointments.

• Assists clients with obtaining prescribed PrEP medications by verifying insurance coverage, coordinating with pharmacies and insurance providers, and facilitating prior authorization requests, including gathering necessary documentation and monitoring approval status.

• Identifies and addresses barriers to care, maintains communication with clients, and coordinates follow-up services to support timely initiation and continuation of PrEP.

• Collaborates with clinical providers, HIV Prevention staff, and community partners to ensure continuity of care.

Knowledge, Skills, and Abilities (Entry Level):

• The position requires knowledge of public health principles, HIV prevention and PrEP services, healthcare systems and care coordination, health insurance and medication access processes, community resources, and client navigation practices.

• Knowledge of confidentiality and protected health information (PHI) requirements, electronic health records and documentation practices, and outreach and engagement strategies.

Knowledge, Skills, and Abilities (Full Performance):

• The position requires skill in client outreach, engagement, and navigation; skill in communicating effectively with clients, healthcare providers, insurance representatives, pharmacies, and community partners; skill in coordinating appointments, referrals, and follow-up services; skill in identifying and resolving barriers to healthcare and medication access; skill in documenting client interactions accurately in electronic health record.

• The position requires the ability to communicate effectively with individuals from diverse backgrounds; establish and maintain trusting relationships with clients and service providers; assess client needs and identify barriers to healthcare and medication access; navigate complex healthcare, insurance, and community service systems; coordinate multiple services and follow-up activities.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with a bachelors degree in a social or behavioral science.

Experience as described in essential duties may be substituted on a year-for-year basis up to a maximum of four years for the required education.

Licenses and Certificates

Some positions within this classification may require possession of a valid drivers license equivalent to a non-commercial, class C Maryland drivers license at the time of appointment.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable. Proof of license(s) certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:

ATTN: Human Services Associate

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You MUST attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE

Qualified applicants will be assigned a rating based on an evaluation of their training and experience as submitted on their application and supplemental questionnaire. Applicants are advised to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Employees in this classification may be assigned to a work shift that includes evenings, nights, weekends and/or holidays. Employees are subject to call to duty in emergencies and may be required to work overtime as needed. Employees must satisfactorily complete County sponsored CPR and First Aid training and maintain certification throughout employment.

Physical and Environmental Conditions

These positions are essentially sedentary with occasional walking, lifting, or other limited physical activities. Positions require traveling between work sites.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance

General Increases - Cost of living increases and adjustments may be granted as legislated.

Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

Employees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees Retirement System (ERS), with very limited exceptions.

Paid Leave

Paid benefits listed below vary depending upon the Classification.

Sick Leave

Vacation Leave

Personal Leave

Holidays

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance

70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

• I have read and acknowledge the above statement.

02

The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. If you cite experience in your response that is not included on the Work History section of this application, your application may be considered incomplete and you may not receive further consideration for this position. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

• I have read and acknowledge the above instructions.

03

Select the option that best describes your level of education and experience.

• Masters degree from an accredited college or university in a social or behavioral science.
• Bachelors degree from an accredited college or university in a social or behavioral science.
• Associates degree from an accredited college or university in a social or behavioral science plus two (2) years experience providing human services such as intake/referral, counseling or educating.
• High school diploma or equivalent plus four (4) years experience providing human services such as intake/referral, counseling or educating.
• Not Applicable. I do not have any of the above combinations of education and experience.

04

Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you do not have experience as described in the previous question, respond by entering N/A in the space below.

05

Do you have experience in clinical or patient navigation, including coordinating care, assisting patients with accessing medications, or addressing barriers to treatment?

• Yes
• No

06

Do you have experience working with insurance companies to verify medication coverage, submit prior authorizations, and obtain approval for prescription medications?

• Yes
• No

07

Do you have experience assisting patients with medication access barriers, including insurance denials, high out-of-pocket costs, and enrollment in pharmaceutical manufacturer assistance or copay assistance programs?

• Yes
• No

08

Do you have experience entering, updating, and maintaining patient information in Electronic Health Records (EHR) or other healthcare documentation and data management systems?

• Yes
• No

09

Do you have experience coordinating prescription medication orders through specialty pharmacies, including tracking orders, arranging delivery, and communicating with pharmacies and healthcare providers?

• Yes
• No

Required Question

Employer Baltimore County

Address 308 Allegheny Avenue

Towson, Maryland, 21204

Phone 410-887-3135

Website http://www.baltimorecountymd.gov