Position: Human Services-Program CoordinatorReports to: Human Services Site ManagerHours: Full-time/Salaried, M-F, 8am-4:30pmLocation: Broadway Day ServicesTriangle's Expectation of Employee:Adheres to Triangle Policy and Procedures Acts as a role model within and outside Triangle Performs duties as workload necessitates Maintains a positive and respectful attitude Communicates regularly with supervisor about Department issues Demonstrates flexible and efficient time management and ability to prioritize workload Consistently reports to work on time prepared to perform duties of position Meets Department productivity standardsEssential Duties and Responsibilities: Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports modelsAssists with the training and orientation of new staff for software systems, programming components, and program related logisticsCoaches staff to provide individualized support and problem solving for participants and their familiesProvides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessaryEnsures and maintains proper staff to participant ratios; provides direct care as neededAlong with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outingsCoaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.Maintains and builds professional relationships with companies with supported employment sitesStays abreast on current utilization of employment contracts and adjusts weekly schedules as neededCarts out appropriate units via Penelope on a daily basis, and adds service notesNetworks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the communityAssists with the development of new and engaging curriculum to meet program goals Transports individuals to and from community activities/employment sitesPrepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety Collaborates with staff and Site Manager to ensure quality service deliveryProvides regular checks-ins with staff and program participants to ensure services relate to individual's goals, needs, desires & interestsEnsures 50% of programming occurs in the communityPositively represents Triangle to customers, family members, and community organizationsOther duties as assignedPrimary Case Management Responsibilities:Manages caseload of DDS, MRC, and private pay clientsConsults with Site Manager and staff to ensure consistent case management practices are followed Collaborates with Site Manager and staff to write and submit appropriate ISP goals and to accurately track progress/identify challengesParticipates in ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team as neededEnsures 98% of ISP documents are submitted on-time and 80% of ISP goals are metMonitors participant attendance and proper billing of services in Penelope database dailyParticipates in agency wide committees and initiatives as assignedAttends monthly case management meetings as requestedTakes direction from Site Manager to collect accurate data as needed for ISP's, behavior plans, monthly progress notes, etc.; trains staff as appropriateChecks and ensures completion of ISP, behavior, and other data; follows up as appropriateServes as backup quality check for monthly billing, client payroll, and other appropriate information Other duties as assignedOther Responsibilities:Meets monthly with Site Manager for supervisionParticipates in biweekly team meetingsParticipates in identified training and professional development opportunitiesAssists or prepares documentation for Human Rights Committee review as neededKnows and adheres to all safety policies and emergency proceduresAssists with or leads intake process for new participants and completes all required consents/assessments in Penelope databaseCompletes monthly progress notes and responds to alerts in the Penelope databasePrepares and submits Incident Reports and ISP documentation via HCSIS as needed, and notifies Site Manager and other appropriate partiesProactively communicates with families and funding sources Reports progress and issues to Site Manager on a regular basisGuides staff through accidents related to toileting, physical or medical needs as neededParticipates in 1:1 meeting with individuals on caseload as neededActs as a liaison to residential staff, families, therapists, and funding agencies to ensure continuity of supportsParticipates in APLT meetings and Safety Committee; updates team as necessary Other duties as assignedQualifications High school diploma or equivalent Bachelor's Degree in related field preferred; may substitute with combination of prior experience/credentialsDirect care experience requiredOne to two years in a supervisory role and/or case management preferredWillingness to cold call companies/businesses/organizations to create volunteer and employment opportunitiesState/Federal background checkMassachusetts Driver's License and clean driving recordLanguage Skills Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from regulatory agencies, or family members. Americans with Disability Specifications Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.