Human Services Specialist

Human Services Specialist

Salary

$20.94 - $31.40 Hourly

Location

Avondale, AZ

Job Type

Full Time

Department

Neighborhood & Family Services

Opening Date

11/03/2026

Closing Date

11/17/2026 11:59 PM Arizona

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Job Description

The City of Avondale is accepting applications for a Human Services Specialist in the Neighborhood & Family Services Department

This position is responsible for processing applications for rental, utility, and mortgage assistance for individuals and families experiencing financial hardship. You will work directly with the public to determine the applicant's eligibility and funding sources that will best meet their needs. Provide referrals and direct linkage to other community-based support services to assist applicants and their families. Work collaboratively with the Family Services team, community-based partners, and other city departments.

Essential Functions

Provides customer service including in-person, via phone, and email. Assists clients with submitting applications and scheduling appointments.

Performs duties of CAP (Community Action Program) Caseworker, holds client interviews to determine eligibility for rental/mortgage and or utilities, Telephone Assistance Program. Completes forms and mails out approval/denial letters.

Provides referrals for other assistance to CAP clients such as food and clothing assistance and other like services.

Performs administration duties preparing reports, finalizing applications, and filing documentation. Answers phones, greets clients, performs data input, and completes other administrative tasks as necessary. This includes assisting with front desk operations for the resource center.

Experience working with community-based partners. Familiar with resources in Avondale, Litchfield Park, Goodyear, and the greater Phoenix area.

Ability to utilize and work across several databases simultaneously throughout the workday. Ability to adapt and adjust to a rapidly changing and dynamic environment.

Experience carrying a caseload of at least Twenty (20) clients at a time.

Knowledge of trauma-informed care principles and best practices in delivering human services.

Comfortable and able to communicate kindly and professionally with the public over the phone, in person, and via email.

Skilled in providing attention to detail. Organized and managed time well.

Thrives in a high-paced deadline-driven environment.

To view the full job description and learn more about the responsibilities and qualifications, please click to view the Class Specification here.

Minimum Qualifications

High School diploma or GED equivalent required. A Bachelors degree in Human Services or a related field is preferred.

Two (2) years of Human Services experience or experience in a related field.

Two (2) years of case management experience.

A valid Arizona Operator's Driver's License.

Ability to pass a background check.

An Arizona Department of Public Safety Level 1 Fingerprint Clearance Card is preferred OR must be obtained within 30 days of hire.

This position requires the successful completion of the Arizona Centralized Background Check at the time of hire and annually thereafter.

Bilingual proficiency in Spanish (verbal and written) is preferred.

Important Application Information:

To ensure your application receives full consideration, please take a moment to review your application before submitting it and make sure all required information is complete and accurate. Please note that incomplete applications cannot be processed, and resumes cannot be accepted in place of a completed application, unless otherwise noted on the job bulletin. Be sure to include all relevant education, training, certifications, and work experience that you would like considered as part of your application.

The City of Avondale offers a comprehensive benefits package with outstanding health and wellness benefits, financial perks, work-life balance, and more. Explore our Benefits Guide for full details!

For additional information, visit our website.

01

Select from the options below your highest level of completed education.

• Not completed High School
• High school or GED
• Associates or Vocational Degree
• Bachelors Degree
• Masters Degree or higher

02

How many years of experience do you have in Human Services or a related field?

• No experience
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 or more years

03

How many years of experience do you have in case management?

• No experience
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 or more years

04

Do you have a valid Arizona Drivers License or the ability to obtain one at time of hire?

• Yes
• No

05

Are you bilingual in Spanish?

• Yes
• No

06

This position requires candidates to obtain an AZDPS Level 1 Fingerprint Clearance Card within 30 days of employment. Please select the option that best applies to you:

• I currently have a valid Level 1 Fingerprint Clearance Card.
• I do not have one, but I can obtain one within 30 days of hire.
• I am unable to obtain one/meet this requirement of the position.

07

I understand that I must successfully pass the Arizona Centralized Background Check.

• Yes
• No

Required Question

Employer City of Avondale

Address 11465 Civic Center Dr.

Human Resources Department

Avondale, Arizona, 85323

Phone 623-333-2200

Website http://www.avondaleaz.gov/careers