HVAC Customer Care Coordinator Collin Air Conditioning has proudly served Plano, Texas, and the surrounding communities for more than 44 years. As a family-owned and operated company, we've built our reputation around Quality, Honesty, and Integrity and take pride in providing dependable comfort solutions to the homeowners and businesses we serve.We're looking for an experienced HVAC Customer Service Representative to be an important part of our team. If you have worked in HVAC, plumbing, construction, electrical, or another related trade and understand the customer side of a service business, we'd like to hear from you.About The Role:You'll be responsible for helping customers from their initial call through the service process. This includes answering incoming calls, gathering information, responding to questions and concerns, entering customer information accurately, and helping keep communication between customers and our team running smoothly.This is a busy, customer-facing position where organization, communication, and the ability to manage several things at once are important.Why Collin Air?Medical insurancePaid Time OffPaid HolidaysEmployee appreciation eventsPathways to advancementPay: $24.00 – 30.00 hourly, depending on experienceSchedule: Monday–Friday, 8:00 AM–5:00 PM with occasional Saturdays possible during the busy season.What You BringExperience in HVAC, plumbing, construction, electrical or another closely related home-services or trade industryCustomer service, office, dispatch, scheduling, or administrative experience within a service/trades environmentComfortable handling a multi-line phone system and managing multiple prioritiesStrong customer service and communication skillsProfessional and confident phone presenceStrong data entry and computer skillsExcellent verbal and written communicationHighly organized with strong attention to detailAble to work independently and stay productive in a fast-paced environmentStrong problem-solving and decision-making skillsQuick learner who can adapt to new systems and processesSelf-motivated, dependable, and team-orientedA PlusPrevious sales experience within HVAC, plumbing, construction, electrical, or another home-services industry2+ years of customer service experienceExperience working with residential service customersExperience with industry-specific scheduling, dispatching, or CRM softwareIf you know the home-services industry and know how to take care of customers, we want to meet you. Apply today to join the Collin Air Conditioning team.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.