HVAC Customer Service Representative (CSR)Full-Time | $18-20 hourly + weekly performance incentives | Hudson, FLBill Bowers A/C and Heating, Inc. has been locally owned and operated since 1989, serving Hernando, Pinellas, and Pasco counties. With a 4.9-star Google rating and more than 1,400 reviews, we take pride in providing dependable service and building lasting relationships with our customers.We're looking for a Customer Service Representative (CSR) to join our small, close-knit team. This role focuses primarily on inbound customer calls and scheduling service appointments for residential HVAC and electrical customers. Our office team works collaboratively, cross-training in customer service and dispatch and stepping in to help one another as needed. You'll receive support learning the dispatch side of the business, so prior dispatch experience is not required.What You'll DoAnswer incoming calls and help homeowners schedule HVAC and electrical service appointments.Provide friendly, professional service and help customers understand the next steps for their service needs.Accurately enter customer information, appointment details, and service requests into the company's system.Assist with dispatch and technician scheduling as needed, with training provided.Work collaboratively with the CSR and dispatch team to manage changing priorities and keep daily operations running smoothly.Communicate with customers and technicians regarding appointment updates and scheduling changes.Participate in a rotating weekend on-call schedule.Schedule: Monday-Friday, 7:30 AM-4:30 PM with some rotating weekend on-call hoursPay: $18.00-20.00 hourly, plus weekly performance incentivesBenefitsPaid time off (PTO)Paid HolidaysMedical insurance, with the company covering 50% of the employee premiumDental and vision insurance401(k) retirement plan with company matchShort-term and long-term disability insurance optionsOptional accident, critical illness, and hospital indemnity coveragePet insurancePaid trainingCompany-provided monthly breakfastsEnd-of-year company celebrationsWhat We're Looking For1-2 years of customer service experience, ideally in a phone-based, office, call center, home services, or service-oriented environmentStrong verbal communication skills and a friendly, professional phone presenceA team-oriented mindset, with a willingness to cross-train, support coworkers, and help where needed.Coachable and open to feedback, with a willingness to learn new systems and processes.A dependable, team-oriented approach and willingness to help where neededComfort using computers and learning new software and processesFamiliarity with Housecall Pro is a plusJoin a Local Team That Takes Pride in Its WorkIf you enjoy helping people, staying organized, and working with a team that supports one another, we'd love to hear from you. Join an established local company with a strong reputation in the community and the opportunity to earn additional monthly spiffs.Apply today to join Bill Bowers A/C and Heating, Inc