HVAC Customer Service Representative | Fruitland Park, FL | Full Time | In Office
Join a residential heating and air company that has served Lake County and the surrounding communities for more than 60 years. When a homeowner's air goes out in July, you are the first voice they hear, and how that call goes shapes the whole experience.
This is an in-office role for someone who is genuinely good with people and calm under pressure. You will book calls, manage the schedule, and keep customers informed from first call to completed job.
WHAT YOU'LL DO
Answer inbound calls and book service appointments
Coordinate the daily schedule with dispatch and the technician team
Follow up with customers on scheduling, arrival windows, and job status
Maintain accurate customer records in our system
Support maintenance agreement renewals and outbound follow-up calls
WHAT WE'RE LOOKING FOR
Customer service or call handling experience, ideally in home services or a trade
A warm phone presence and clear written communication
Strong organization and the ability to juggle a moving schedule
Comfort with scheduling software and basic computer work
Patience and composure during peak season
SCHEDULE
Monday through Friday, full time, in office.
COMPENSATION
Competitive hourly pay based on experience, with raises tied to performance and tenure.
BENEFITS
Health, dental, and vision insurance. Life insurance. Short and long term disability. Critical illness and accident coverage. First Stop Health. 401(k). Paid time off, six paid holidays per year, your birthday off, and bereavement pay. Ongoing paid training and employee development.
EQUAL OPPORTUNITY
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.