HVAC Dispatch CoordinatorCrystal Heating and CoolingFull-Time | HVAC Service OperationsPay: $21.00-$28.00 per hour, based on experienceSchedule: Monday-Friday, 7:30 AM-4:30 PM, with flexibility during peak seasonsBe the Connection Between Our Customers and Field TeamCrystal Heating and Cooling is hiring an HVAC Dispatch Coordinator to help organize daily service calls, coordinate technician schedules, and keep communication flowing between our customers, office staff, and field team.This role requires someone who can look at the entire service schedule, determine where technicians need to be, and make adjustments throughout the day as priorities change. You'll coordinate calls based on technician availability, location, and skill set while helping minimize downtime and keep customers informed. DispatcherWhy Join Crystal Heating and Cooling?$21.00-$28.00 per hour, based on experienceFull-time, year-round employmentMonday-Friday scheduleEstablished HVAC service companyCollaborative office and field teamsOpportunities for professional growth and advancementLong-term career potential in service operationsWhat You'll Be Responsible ForCoordinate daily HVAC service and maintenance appointmentsAssign technicians based on location, availability, and experienceMonitor the dispatch board and technician progress throughout the dayReorganize schedules when appointments, emergencies, or priorities changeHelp plan efficient routes and reduce unnecessary technician downtimeProvide technicians with job information and real-time updatesCoordinate closely with customer service representatives on appointment schedulingCommunicate schedule changes and service updates clearlyHandle delays, conflicts, and urgent service requests professionallyKeep technician status, job information, and schedule changes accurately documentedHelp the service department stay organized during high-volume periodsThe dispatcher is also responsible for communicating priorities across the team and supporting customer satisfaction through timely, organized service coordination. DispatcherWhat We're Looking ForDispatching, scheduling, customer service coordination, or similar experience preferredHVAC, plumbing, electrical, or another home service industry background is a plusStrong organization and attention to detailAbility to manage several priorities without losing track of important detailsConfident decision-making when schedules change unexpectedlyStrong communication with both customers and field employeesComfortable working in a fast-paced office environmentExperience using dispatch, scheduling, CRM, or service management software preferredProfessional, dependable, and team-oriented approachHelp Keep the Day on TrackThis position is a great fit for someone who enjoys solving scheduling challenges, communicating with different people throughout the day, and keeping a busy service operation organized.If you thrive in a fast-moving environment and want to play an important role in the success of an HVAC service team, apply today to join Crystal Heating and Cooling as an HVAC Dispatch Coordinator.Candidates will be required to pass a background check and drug test upon being given a condition offer of employment