We're hiring an HVAC Service Coordinator/Dispatcher to manage scheduling, technician dispatch, and day -to -day communication between our field teams, customers, and project partners. This is a critical role that keeps operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships — including support on special projects work.
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If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long -term stability and great benefits.
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Key Responsibilities<\/b>
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Dispatch & Service Coordination<\/i>
<\/p>- Receive and respond to all client inquiries, service calls, and after -hours requests
<\/li> - Prioritize incoming service tickets and dispatch field technicians accordingly
<\/li> - Schedule preventive maintenance visits, repairs, and equipment startups
<\/li> - Act as liaison between the office and assigned field technicians
<\/li> - Maintain and update the dispatch board, open call reports, and work notes
<\/li> - Monitor open work orders and ensure timely resolution and documentation
<\/li><\/ul>Customer Relations<\/i>
<\/p>- Follow up on customer issues and ensure satisfaction
<\/li> - Coordinate monthly maintenance workload and provide updates
<\/li> - Invoice completed jobs and communicate job status with clients
<\/li><\/ul>Materials & Resource Management<\/i>
<\/p>- Order and track job materials
<\/li><\/ul>Special Projects Support<\/i>
<\/p>- Manage quotes and proposals — track from generation through job execution
<\/li> - Align workflow with general contractors and subcontractors
<\/li> - Coordinate billing and vendor invoicing with the Project Manager and Foreman
<\/li><\/ul>Reporting & Continuous Improvement<\/i>
<\/p>- Prepare weekly technician time reports; verify hours and expenses
<\/li> - Enhance service efficiency through continuous improvement
<\/li> - Support a strong safety culture by reminding technicians to use PPE and lift protection
<\/li><\/ul>Requirements<\/b>
<\/p>- 3+ years of office coordination or dispatching experience (HVAC or trades preferred)
<\/li> - Strong communication skills and professional customer service approach
<\/li> - Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
<\/li> - Familiarity with HVAC service operations and terminology a plus
<\/li> - Proven accuracy and attention to detail in timekeeping and documentation
<\/li> - Proficient in Microsoft Word, Excel, and Outlook
<\/li> - Able to work well with teams and handle deadlines under pressure
<\/li><\/ul>Benefits<\/b>
<\/p>- Health, dental, and vision insurance
<\/li> - 401(k) with company match
<\/li> - Paid time off and holidays
<\/li> - Short -term disability
<\/li> - Career development and long -term opportunity with a solid team
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Requirements<\/h3>3+ years of office coordination or dispatching experience (HVAC or trades preferred)
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Strong communication skills and professional customer service approach
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Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
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Familiarity with HVAC service operations and terminology a plus
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Proven accuracy and attention to detail in timekeeping and documentation
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Proficient in Microsoft Word, Excel, Outlook,
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Able to work well with teams and handle deadlines under pressure
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Benefits<\/h3><\/div>
Health, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
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Short -term disability
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Career development and long -term opportunity with a solid team
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