Lead Field Warranty Operations in Residential HVAC
Step into a day where you’re the steady hand guiding multiple residential HVAC projects from rough-in to trim-out. You’ll start your morning reviewing the day’s installation schedule, confirming site readiness, and touching base with sub-contractor installers and helpers. From there, you’ll move between job sites—walking phases, validating quality and completion, and aligning the next steps so timelines stay intact.
Midday, you’ll collaborate with builder superintendents to work through design or installation questions, triage punch lists, and green-light billable field change orders—capturing the paperwork in real time. You’ll also keep an eye on inspections with local jurisdictions when needed and verify sub-contractor invoices per phase before approval. Throughout, you’ll coach teams on safety, coordinate required training, and send concise performance and production updates to senior management. As the afternoon wraps, you’ll close loops on repairs, escalate lingering production issues with homebuilders, and always look for process improvements that move the needle.
* Duties may vary by location.
Core Responsibilities
- Oversee a team of sub-contractor craftsmen (installers and helpers) and set clear objectives.
- Routinely walk jobs and verify readiness for both HVAC rough-in and trim installations.
- Coordinate installation dates with the scheduling team; confirm sites are ready for crews.
- Check phase-by-phase progress to ensure work is complete and aligned to plan.
- Drive schedule compliance and completion by subcontractor installation crews.
- Partner with sub-contractors and the office to resolve punch lists and repairs.
- Review and approve sub-contractor invoices by phase after verifying completed work.
- Schedule inspections with local jurisdictions as needed.
- Process and document billable change orders discovered in the field.
- Meet builder supervisors on site to resolve installation or design concerns.
- Manage all production-related matters with homebuilders in your territory and build long-term relationships.
- Ensure employees complete all required training and follow safety policies and procedures.
- Provide regular performance updates and recommendations to senior management.
- Lead through effective delegation, communication, and objective setting based on direction from senior leadership.
- Address performance issues constructively; apply consequences if standards are not met.
- Continuously pursue better methods to improve results and effectiveness.
- Other duties as assigned.
Minimum Requirements
- 3+ years of HVAC installation experience.
- High school diploma or GED.
- Proven ability to manage multiple projects simultaneously.
- Beginner to intermediate computer skills; proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- Must be able to communicate in English effectively, both verbally and in writing.
- Excellent verbal and written communication skills.
- Valid driver’s license.
- Ability to work overtime with little notice; weekend hours may occasionally be required.
Preferred Qualifications
- 3–5 years as a field supervisor in residential new construction or closely related work.
- Experience with multi-family HVAC installations.
- Completed college coursework.
How You Work
- Proven leadership behaviors and a customer-first mindset (internal and external).
- Comfortable operating independently and in team settings with a strong work ethic.
- Sound judgment and decision-making; excellent collaboration across all organizational levels.
- Thrives in fast-paced, high-pressure environments.
- Highly organized with strong attention to detail and the ability to multi-task.
- Relationship builder with a proactive approach and mechanical aptitude.
- Committed to a strong safety culture.
Working Conditions
- Primarily field-based: hot attics, crawl spaces, uneven terrain, active construction sites, and finished homes.
- Frequent travel by vehicle between work locations.
- Regular exposure to equipment, elevated work areas, confined spaces, noise, dust, hazardous materials, and odors.
- Indoor and outdoor work in all weather (heat, rain, cold, wind) with appropriate PPE.
Physical Requirements
- Ability to drive and operate a motorized passenger vehicle or forklift.
- Lift/move up to 50 pounds frequently.
- Frequent climbing, bending, crawling, kneeling, and crouching.
- Comfortable working at heights; climb ladders/stairways and occasionally work on platforms/scaffolding (using proper fall protection).
- Wear required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety-toe, construction-grade boots.
- Stand, walk, or sit for extended periods.
- Hear, understand, and distinguish speech and other sounds to operate phones or equipment safely.
- With natural or corrected vision, maintain close, distance, and peripheral focus with normal depth perception.
- Clearly convey information verbally.
- Enter data via traditional keyboard and/or 10-key keypad.
- Use arms and hands to reach overhead; signal, grasp, hold, lift, turn, push, and pull objects and tools.