Production Manager / Leader (HVAC/Plumbing) – $120K–$150K OTE | Take-Home Truck & Autonomy
About the Company
At Aire Serv and Mr. Rooter Plumbing of Omaha, we are an established, high-growth home services operation generating $5M in combined annual revenue, with a clear trajectory to scale to 5.5M–6M by 2027. We are fiercely committed to building a sustainable workplace culture that never runs technicians into the ground. Backed by our Neighborly Code of Values, we live by Respect, Integrity, and Customer Focus, and we believe wholeheartedly in Having Fun in the Process! We enjoy daily camaraderie and laughter before 8:00 AM, but when the workday begins, we execute with focus and professionalism.
About the Role
As our Production Manager, you will serve as the operational, technical, and cultural cornerstone leading both our Aire Serv and Mr. Rooter Plumbing field teams. Currently operating side-by-side, these divisions will be fully cross-marketed and integrated under your leadership. Our owner - a seasoned 21-year veteran HVAC technician and entrepreneur - is seeking a permanent operational leader. You will be given full autonomy to evaluate the roster, put the right people in the right seats, build upon an already strong team culture, and implement the processes necessary to drive operational excellence, field safety, and customer loyalty.
What's In It for You
We provide a transparent, rewarding compensation package structured to reward your leadership and share in bottom-line growth. The pay structure features a reliable base pay alongside commissions driven by the performance of the technicians under your management.
- On-Target Earnings (OTE): $120,000–$170,000 (first year)
- Base Pay: $100,000–$120,000 per year (commensurate with experience)
- Commission Range: $20,000–$50,000 annually (first year)
- Monthly Commission Structure:
- Service & Maintenance: 3% of the total for service and maintenance calls when service call average ticket KPIs are met by the technician monthly.
- Equipment Sold: 1% on equipment sold when KPIs are met.
- Paid Time Off & Holidays: 80 hours of PTO plus 6 paid holidays.
- Vehicle & Tools: Take-home company truck provided with a company gas card and all maintenance paid.
- Healthcare Coverage: Insurance for the employee is 50% company-paid.
- Retirement: 401(k) program with company matching up to 3%.
Core Responsibilities
- Team Development & Training: Lead Tuesday and Thursday morning technician training sessions and conduct structured, weekly 1-on-1 performance reviews with every field team member.
- Field Ride-Alongs & Coaching: Regularly perform in-home ride-alongs with service technicians to review key KPIs, provide hands-on coaching, and elevate technical execution.
- Process & SOP Adherence: Standardize and reinforce field execution, ensuring technicians adhere to structured service systems—such as Aire Serv’s 10-step customer process and Mr. Rooter Plumbing's diagnostic workflows.
- Operational Management: Direct scheduling and dispatching coordination to optimize routing, oversee tool and inventory levels, and eliminate costly callbacks through quality control.
- Financial & KPI Accountability: Keep live metrics visible on the board daily, driving team targets toward gross margin goals.
- Customer Advocacy: Act as the escalation point of contact to resolve elevated customer disputes promptly and professionally.
Required & Preferred Experience
- Field Leadership: Minimum of 2+ years of verified experience successfully managing a field service team of 10 or more technicians.
- Licensing: Master license in Plumbing or HVAC is preferred; a minimum of a Journeyman license in either trade is required.
- Trade Background: Strong HVAC experience is preferred; cross-trade exposure to both HVAC and Plumbing is highly advantageous.
- Software Proficiency: Hands-on operational knowledge of ServiceTitan is strongly preferred.
- Training & Scale Background: Experience with formalized industry training networks (such as Nexstar) and familiarity with commercial service environments are major assets.
Key Attributes for Success
- Coaching Over Command: You possess high emotional intelligence. You do not manage with a heavy hand or abrasive tactics; you inspire, teach, and hold team members accountable with constructive clarity.
- Metric-Driven & Goal-Oriented: You take ownership of numbers, establish written performance goals, and manage directly to operational budgets.
- Positive Culture Champion: You set the energy for the room. You enjoy sharing a laugh and bringing out smiles before morning meetings, but seamlessly transition your team into high-performance focus when work starts.
- Uncompromising Character: You operate "above the line" with professional presentation, punctuality, and complete honesty.
Why Join Us?
If you have hit a ceiling in your current role or are tired of working long, burnout-inducing hours, this Production Manager role gives you the balance you seek. Further, you will have the direct backing of an experienced owner, the established brand recognition of two national franchises, and an uncapped financial stake in the revenue and profit you generate. Step into an executive leadership position where you can build your division, mentor technicians, and secure long-term career equity. Apply today! We look forward to hearing from you.
Aire Serv and Mr. Rooter Plumbing of Omaha is an equal opportunity employer.