HVAC/R Technical Services Advisor

POSITION OVERVIEW

The HVAC/R Technical Services Advisor provides technical expertise and support for heating, ventilation, air conditioning, and refrigeration (HVAC/R) systems. This role serves as the primary technical resource for field technicians, customers, contractors, and internal teams, ensuring efficient diagnosis, troubleshooting, maintenance, and repair of HVAC equipment. The advisor also supports product performance, customer satisfaction, regulatory compliance, and continuous improvement initiatives.

KEY RESPONSIBILITIES

Technical Support

• Provide advanced technical assistance for HVAC equipment and systems.
• Diagnose complex operational and performance issues remotely and on-site.
• Support field technicians with system commissioning, troubleshooting, and repairs.
• Review service reports and recommend corrective actions.
• Interpret technical drawings, specifications, wiring diagrams, and installation manuals.

Customer & Contractor Support

• Serve as the main technical contact for customers, contractors, and service partners.
• Respond to technical inquiries regarding equipment operation, maintenance, and performance.
• Support warranty claims and technical investigations.
• Deliver solutions that maximize equipment reliability and customer satisfaction.

Product & Equipment Expertise

• Maintain expert knowledge of HVAC products, controls, and related technologies.
• Provide recommendations for equipment upgrades, retrofits, and energy-efficiency improvements.
• Assist with product launches, technical documentation, and field feedback collection.

Training & Development

• Conduct technical training sessions for technicians, contractors, and customers.
• Develop troubleshooting guides, technical bulletins, and best practice documentation.
• Mentor junior technicians and support skill development initiatives.

Compliance & Safety

• Ensure compliance with HVAC industry standards, building codes, and safety regulations.
• Promote safe work practices and adherence to company policies.
• Support environmental compliance related to refrigerants and energy efficiency standards.

Continuous Improvement

• Analyze recurring technical issues and recommend process improvements.
• Collaborate with engineering, operations, and sales teams to improve product performance and customer experience.
• Participate in root cause analysis and corrective action programs.

EDUCATION, EXPERIENCE AND JOB SPECIFIC SKILLS

Experience

• 5+ years of hands-on HVAC service, installation, commissioning, or technical support experience.
• Experience with commercial, industrial, or residential HVAC systems.
• Experience supporting customers and field service teams.

Technical Knowledge

• Strong understanding of HVAC principles, refrigeration cycles, electrical controls, and mechanical systems.
• Knowledge of building automation systems (BAS), HVAC controls, and energy management systems.
• Familiarity with industry regulations, codes, and standards.
• Ability to read technical drawings, schematics, and specifications.

Skills & Competencies

• Advanced troubleshooting and problem-solving skills.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and service management software.
• Ability to work independently and collaboratively.

WORKING CONDITIONS:

Travel 20% of the time. Day trips with overnight stay travel 2-3 times a year.