H. E. Neumann is seeking an experienced HVAC Residential Sales & Service Manager to join our team. This individual will be responsible for developing customer relationships, identifying residential comfort needs, and recommending customized HVAC solutions that deliver long-term value and customer satisfaction.
The ideal candidate has a strong background in residential HVAC sales, excellent knowledge of HVAC systems, and the ability to guide customers through the entire sales process, from initial consultation to project completion. This role will also provide leadership and coordination for field employees responsible for HVAC installations, preventative maintenance, and service.
Primary Responsibilities
- Consult with prospective and existing customers to understand their HVAC and home comfort needs and recommend customized solutions.
- Lead the residential HVAC sales process, including customer consultations, system evaluations, equipment recommendations, and proposal presentations.
- Promote and sell HVAC systems, replacement projects, and exclusive preventative maintenance agreements.
- Build and maintain strong customer relationships by providing knowledgeable recommendations, responsive communication, and exceptional customer service.
- Follow up on existing sales proposals, estimates, and incoming leads to address customer questions, provide additional information, and successfully close sales opportunities.
- Maintain consistent communication with customers throughout the sales and installation process to ensure expectations are met.
- Conduct post-sale follow-ups to confirm projects have been completed according to the agreed-upon scope and that customers are satisfied with the results.
- Coordinate and oversee approximately 2-6 field employees performing HVAC installations, preventative maintenance, and service work.
- Work closely with field personnel to ensure projects are properly scheduled, executed, and completed efficiently.
- Stay current on residential HVAC products, equipment, installation practices, and cost-effective solutions to provide customers with the best possible recommendations.
Qualifications & Experience
- High school diploma or equivalent required; college degree preferred.
- Minimum of five years of experience in residential HVAC outside sales.
- Strong knowledge of residential HVAC systems, equipment, applications, and installation practices.
- Demonstrated ability to develop customer relationships, generate sales opportunities, and successfully close business.
- Understanding of residential HVAC installation methods and cost-effective project solutions.
- Valid drivers license with an acceptable motor vehicle record.
- Ability to successfully complete pre-employment background and drug screenings.
Skills & Competencies
- Customer Relationship Management: Builds trust and maintains strong relationships with customers by understanding their needs and consistently delivering on expectations.
- Sales & Communication: Communicates effectively, presents solutions confidently, and demonstrates the ability to influence purchasing decisions and close sales.
- Organization & Time Management: Effectively manages multiple residential HVAC projects and sales opportunities while prioritizing competing deadlines.
- Leadership & Teamwork: Provides direction, communicates expectations, and works collaboratively with field employees to ensure successful project execution.
- Problem-Solving: Proactively identifies challenges, evaluates potential solutions, and makes informed decisions to resolve issues.
- Accountability: Takes ownership of customer relationships, sales commitments, and project outcomes while maintaining high standards of performance.
- Adaptability: Adjusts to changing customer needs, project requirements, and business priorities while maintaining efficiency and professionalism.
Computer Skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with COINS or similar business management software preferred.
About Us:
H.E. Neumann Company (H.E. Neumann Co.), A Fidelity Company, is a leading full-service mechanical contracting firm serving the West Virginia, Eastern Ohio, and Western Pennsylvania commercial & industrial markets. We specialize in HVAC/Mechanical projects, Retrofits, Building Automation & Controls, Service, and custom-tailored Maintenance Programs.
Committed to delivering high-quality, cost-effective, and innovative solutions, H.E. Neumann Co. takes a great deal of pride in providing specialized expertise to serve every clients individual HVAC/Mechanical needs. Our clients include medical and government institutions, manufacturing facilities, data centers, commercial retail sites, and industrial establishments throughout the Ohio Valley Tri-State region.