HVAC Service Dispatcher

West Mechanical has proudly served the greater Bellingham area for more than 40 years. We are a long-standing local company focused on providing dependable HVAC and mechanical services to the homes and businesses in our community.We are looking for an experienced Service Dispatcher to join our service team. This person will play an important role in coordinating our technicians, keeping the daily schedule organized, and making sure customers receive clear and timely communication throughout the service process.The ideal candidate is organized, dependable, comfortable juggling multiple priorities, and able to stay calm when schedules change. You'll work closely with customers, technicians, and the office team to keep service calls moving efficiently from scheduling through completion.Pay: $23.00–$32.00 per hour, depending on experienceSchedule: Monday–Friday, 7:30 AM–5:00 PM (1 hour lunch)What We Offer100% employer-paid medical insuranceDental and vision coverage for employeesPaid Time OffPaid holidays401(k) with company matchPaid Training and Ongoing Professional DevelopmentWhat You'll DoSchedule service calls, return visits, and follow-up appointmentsCoordinate and manage the technician on-call rotationCommunicate appointment times, lead times, and service expectations to customersKeep customer and service records accurate and up to datePrepare service invoices and technician timecards for processingCoordinate with technicians and the office team to keep the daily schedule running efficientlyAdjust schedules and priorities as needed when service needs changeWhat We're Looking For2+ years of experience in dispatching, customer service, project coordination, or a similar roleExcellent customer service and communication skillsStrong organizational skills and attention to detailAbility to multitask and prioritize in a fast-paced environmentFamiliarity with the local service area or strong map-reading/navigation skillsComputer proficiencyHigh school diploma or GEDReady for the next step in your career? Apply with West Mechanical today! Due to the volume of applications, please apply online rather than calling the office so our team can stay focused on serving customers. We'll reach out if your experience is a fit.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.