HVAC Service Dispatcher - Coordinator

Amber Mechanical Contractors | Alsip, IL

We have been serving Chicago land and Northwest Indiana since 1959

We are locally owned and operated, and are an industry leader in heating, AC, and indoor air quality, and have been providing quality services to our residential and commercial customers.

We are looking for someone with passion for serving customers, and stellar communications skills. This position is the initial contact with our customers and plays a vital role in providing administrative support.

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401K for retirement
• Paid vacation
• Paid holidays, flex days, and more!

HVAC Service Dispatcher - Coordinator

Pay $25.00 - $28.00 per hour, Depending on Experience

Work Hours: 7:00 am to 4:00pm | Monday - Friday

What You'll Be Doing:

• Answering incoming calls
• Schedule and coordinate all service calls as calls are received
• Create dispatch ticket for all service calls
• Dispatch technicians
• Maintain the dispatch board / schedule
• Forecast workload for 2 - 3 days out
• Contact customers with a "Parts Pending" status as parts are received for scheduling
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
• Order parts for special orders
• Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
• Maintain customer history files in database

What We're Looking For:

• 2 years related experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience
• Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, and we will train on the job
• Advanced customer service skills
• Microsoft Office Suite experience
• Ability to cultivate and maintain strong relationships with clients and technicians
• CRM database experience
• Type 40 + WPM with accuracy
• Strong organizational skills and high attention to detail
• Geographical knowledge of service area is ideal
• High school Diploma or equivalent

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.