Benefits:

• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance

Service Manager

  Columbia, MD | Buric Heating & Air Conditioning | Full-Time
$80,000-$150,000 annually.

Most service manager jobs drop you into a mess: a bad reputation, unhappy customers, burned-out techs and an owner who wants it fixed yesterday.


This isn’t one of those.


At Buric Heating & Air Conditioning, the base is already in place. Our customers already trust us, our reputation is strong, and our technicians are trained and do great work in people’s homes every day. What we need now is a leader who can take a department that’s working well and help it grow.

One of the Few Good Family-Owned Companies Left

Across the country, family-owned HVAC companies are being bought by private equity, and the culture usually doesn’t survive the sale. We’re not selling, and we don’t plan to anytime soon.


You’ll work directly with the owner, not a corporate office or a board. Decisions get made quickly, your input matters, and won’t be treated like just a number.

Growing Fast, and Doing It the Right Way

We’re growing quickly, but we’re growing sustainably. We don’t chase growth with inflated marketing budgets, and we don’t carry risky or large debt. Our finances are strong, which means stability for you and for the team you’ll lead.


We’re also growing deeper, not wider. Most of our growth is in a concentrated service area in Howard County, so you’ll be close to your techs and their calls, and you can get to them when they need you.

Your Job Isn’t Putting Out Fires All Day

We’re not looking for someone to babysit a team or chase problems from 7 to 5. We’re looking for someone who builds technicians up so the fires stop starting.


The goal is a team of mature, high-performing technicians who hold themselves accountable, communicate clearly and efficiently, and don’t need hand-holding. You’ll build that team and lead it.

A Leader in the Field, Not Behind a Desk

This role is built around time with your technicians. You’ll spend as much time as possible in the field, riding along, coaching call by call, and helping each tech get better on every visit.


The best part of the job is watching your guys grow. You’ll help them sharpen their technical skills, communicate better, treat every homeowner the right way, and build careers they’re proud of. You’ll also have a big say in building the department: who we hire, how we train them, and the culture the team runs on.

Job Responsibilities

Leading the team
 * Leadership: Set the tone, hold the standard and lead by example
* Team building: Recruit, hire and develop the right people as we grow
*  Coaching: Do regular ride-alongs and call-by-call feedback that turns good techs into great ones
* Communication: Keep techs, dispatch, the office and homeowners on the same page, clearly and consistently



Protecting quality and the customer experience
 * Quality control: Make sure every repair is done right the first time and meets our standards
* Job ticket reviews: Review tickets regularly to catch issues early and spot coaching opportunities
* Options presented: Make sure techs walk every homeowner through their options using our ServiceTitan workflows
* Customer escalations: Handle concerns personally and calmly so every customer leaves happy
* Safety: Build a strong safety culture and keep the team compliant with code and OSHA standards



Keeping operations running smoothly
 * Smarter scheduling and dispatching: Work with our call center manager to get the right tech to the right call
* Schedule optimization: Build a schedule that serves every customer well and gets the most out of every day
* Cross-team collaboration: Work with sales, install and the office to keep everything running smoothly
* Department management: Run weekly team meetings and manage the budget, inventory, equipment and service fleet

Measuring Performance

We measure what matters, and you’ll own the numbers for the service department.  For each metric, we have a clearly established number and base level expectation.

• Average revenue per call: making sure every homeowner hears every option that fits their home
• Callback rate: keeping it low by getting the job done right the first time
• Conversion rate: helping techs turn diagnoses into solutions homeowners say yes to
• Replacement opportunity conversion: spotting aging or failing systems and making sure homeowners know their options
• Club Membership growth: building long-term relationships through our maintenance program

You’ll have clear goals, clear data and the support to hit them.

You Won’t Be Doing It Alone

You’ll have strong support from the owner and our Operations Manager. We want you to succeed, and we’ll give you the resources, backing and room to make it happen.

A Company You’ll Be Proud to Represent

No high-pressure sales tactics. No upselling people things they don’t need. We run on integrity: doing right by our customers and doing right by our technicians.


When your team goes out to a customer’s home, you’ll feel good about who’s walking through that door and about the products and services we offer.

This Is for You If You…

• Have 5+ years of HVAC field experience, as a technician, a manager or both
• Can motivate a team while keeping your composure and professionalism, even on the tough days
• Like being involved in the field and would rather coach on a job site than manage from an office
• Get real satisfaction from helping people grow and better themselves
• Run on results and aren’t afraid of the numbers
• Communicate clearly, directly and respectfully
• Know current code requirements and hold yourself to a high standard of quality
• Are comfortable with ServiceTitan and Microsoft Office (or are a quick learner)
• Have a valid driver’s license
  
  

 Compensation & Benefits

• $80k base plus bonus based on team sales, going as high as $150k
• 401(k) with a 4% company match
• Medical and dental insurance (company pays 75% of premiums)
• Paid time off that grows with tenure, plus sick and safe leave
• 7 paid holidays
  
  

If you’re a hands-on leader who loves developing people, wants to build a team that runs on accountability, and wants to do it at a company that does things the right way, we’d love to talk.



Buric Heating & Air Conditioning is an Equal Opportunity Employer and a drug-free workplace.