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Skills
Best Practicesunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Driver's Licenseunmatched
Environmental Protection Agency (EPA)unmatched
HVACunmatched
Identify Issuesunmatched
Maintenance - HVACunmatched
Maintenance Servicesunmatched
On Callunmatched
Organizational Skillsunmatched
Plumbingunmatched
Problem Solving Skillsunmatched
Professional Servicesunmatched
Record Keepingunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Top Sales Repunmatched
Training Programunmatched
Training/Teachingunmatched
Description
HVAC Service Technician
Who We AreFor years, homeowners throughout Staten Island have trusted PAC Plumbing, Heating & Air Conditioning for reliable, professional home services. Our continued growth is driven by one simple word PAC, a powerful team committed to service and dedicated to earning a champion reputation.
Our technicians are respected for their expertise, professionalism, and commitment to quality. We believe in ongoing training, career development, and creating opportunities for our team members to succeed professionally.
People may come to us looking for a job, but they stay because they find a company that appreciates their contributions, encourages growth, and treats them like family.
What We Do We are a team of dedicated home service professionals specializing in residential heating, cooling, and plumbing solutions. Our mission is to deliver comfort, reliability, and peace of mind to every customer we serve.
What We Offer Competitive Compensation
Starting pay of $35–$40 per hour, based on experience
Performance-based commissions and incentives
Top performers rank among the highest-paid technicians in Staten Island
Exceptional Benefits
Company-paid health, dental, vision
401(k) retirement plan
Paid training and professional development opportunities
Support in obtaining industry certifications
A Strong Team CultureWe believe great companies are built by great people. At PAC, you'll be part of a supportive team that genuinely cares about one another's success. From company events and team outings to everyday collaboration in the field, we foster an environment where people enjoy coming to work.
The OpportunityAs an HVAC Service Technician, you will diagnose, repair, and maintain residential heating and cooling systems while delivering an exceptional customer experience. You'll help homeowners understand their options and make confident decisions about their comfort systems through honest recommendations and expert guidance.
Responsibilities
Diagnose, troubleshoot, and repair residential HVAC systems
Maintain clear communication with dispatch, management, parts, and installation teams
Deliver exceptional customer service on every call
Keep your company vehicle clean, organized, and fully stocked
Maintain accurate service records and complete all required paperwork
Participate in the on-call rotation schedule
Maintain a professional appearance and positive attitude
Attend ongoing training and development programs
Follow company safety standards and best practices
Qualifications
HVAC service and repair experience (5+ years needed)
Strong diagnostic and problem-solving skills
Excellent communication and customer service abilities
Valid driver's license with a clean driving record
EPA certification or willingness to obtain required certifications (we'll help you get there)
Self-motivated with the ability to work independently
Commitment to quality workmanship and customer satisfaction
Ready for the Next Step?If you're looking f to join a company that recognizes your talent, your performance, and provides real opportunities for advancement, PAC Plumbing, Heating & Air Conditioning is the place for you.