TITLE: HVAC Solar and Membership Call Center Representative
DESCRIPTION:
Location: El-Cajon | On-Site | Full-Time
About Us: West Coast Heating, Air Conditioning, and Solar is a premier HVAC and solar solutions provider in San Diego County. We pride ourselves on delivering top-notch service and ensuring customer satisfaction. Our team is dedicated to excellence and is committed to creating a supportive and engaging work environment for our employees.
Position Overview: We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a solid commitment to providing outstanding customer service. As a Customer Service Representative, you will be our customer's first point of contact, handling inquiries, scheduling appointments, and ensuring a smooth customer experience.
Key Responsibilities:
- Customer Interaction: Answer incoming calls and emails from customers, address inquiries, and provide information about our services.
- Appointment Scheduling: Schedule service appointments, coordinating with customers and our field teams to ensure timely service delivery.
- Issue Resolution: Handle customer complaints and issues, working to resolve them promptly and effectively while maintaining a positive customer relationship.
- Documentation: Maintain accurate records of customer interactions, appointments, and service requests in our CRM system (Service Titan).
- Team Collaboration: Work closely with other departments, including sales, installation, and service teams, to ensure seamless communication and service delivery.
- Product Knowledge: Stay informed about our products and services to provide accurate information and recommendations to customers.
- Sales Support: Assist with inbound sales inquiries, providing information and transferring leads to the sales team as needed.
Qualifications:
- Experience: Minimum of 2 year of experience in a customer service role, preferably in the HVAC, construction, or related industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally and courteously with customers.
- Problem-solving skills: Strong problem-solving abilities to handle customer issues effectively and efficiently.
- Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
- Technical Skills: Proficiency in using CRM software (Service Titan) and other computer applications. Experience with scheduling software is a plus.
- Customer Focus: A genuine desire to help customers and a commitment to delivering exceptional customer service.
- Team Player: Ability to work well in a team environment and collaborate with colleagues to achieve common goals.
Compensation and Benefits:
- Competitive Salary: Based on experience and qualifications.
- Comprehensive Benefits: Health insurance, 401(k) with 4% matching, paid sick leave, and vacation time.
- Professional Development: Opportunities for further education and career advancement within the company.
- Supportive Work Environment: Join a team that values collaboration, innovation, and continuous improvement.