HVAC Technical Analyst

Navien Inc.

Irvine, California

Today

Job Description

HVAC Technical Analyst - NEW POSITION DUE TO GROWTH!

Quality Assurance

Irvine, CA

Full-Time

WHAT WE ARE LOOKING FOR

The HVAC Technical Analyst is responsible for monitoring, understanding, and resolving issues regarding all Navien HVAC products. The ideal candidate for the HVAC Technical Analyst position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from Quality Assurance leadership. The post holder should have experience with good communication skills and an aptitude for attention to detail.

Responsibilities:

Create, manage, and share quality reports relating to HVAC product issues
- Extract, clean, update, and maintain comprehensive data on all HVAC product issues
- Communicate quality issues or discrepancies to management in a timely manner
- Analyze and research technical details of each issue to determine the root cause
- Follow up with contractors to collect information on installation, service, and feedback
- Identify resolution actions and provide troubleshooting guidelines to Technical Support
Assist with product return, test, and disposal
- Confirm product returns by verifying shipment details
- Collaborate with Engineering teams on improvements and component exchanges
- Coordinate with QA technician(s) to replicate, test, and verify HVAC issues on returned products
Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
Travel internationally to visit field sites
- Visit field site to conduct root cause investigation and analysis of concerning issue(s)
- Report findings to QA Management Team with detailed description and pictures

Requirements:

Four-year STEM focused degree from an accredited college/university required
Advanced in Microsoft Office, specifically Excel and PowerPoint
Extensive organizational skills, be able to prioritize tasks
Effective time management and organizational skills
Able to manage productivity goals and quality standards
Excellent attention to detail
Ability to physically lift units with assistance up to 75 pounds in weight
Ability to travel

Preferred Qualifications:

Technical knowledge of HVAC products highly preferred
Ambition to grow and take on new assignments/skills as needed
Collaborate effectively within the department and cross-functionally

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale: $27.00-$28.00per hour (DOE) plus annual bonus opportunity!

Benefits:

PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee-only premium covered at 100%
Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
11.5 Paid Holidays per calendar year
Paid Community Involvement Volunteer Day
401K Plan, 100% match on employee’s contribution, up to5%
Employee discounts on Navien products
Discounted Tickets-hotels, amusement parks, sports events
On site EV Chargers
Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership
Tech Stipend
Monday Lunches

About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer

No Agencies Please!

Numbers & Facts

Location	Irvine, California
Website	https://www.navieninc.com/careers

Skills

Alternative Energyunmatched
Amusement Parksunmatched
Analysis Skillsunmatched
Animal Careunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Detail Orientedunmatched
Distribution Channelunmatched
Energy Efficiencyunmatched
Establish Prioritiesunmatched
Financial Planningunmatched
Flexible Spending Accountsunmatched
HVACunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Life Insuranceunmatched
Maintenance - HVACunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Organizational Skillsunmatched
Preferred Provider Organization (PPO)unmatched
Prescription Drugsunmatched
Problem Solving Skillsunmatched
Product Developmentunmatched
Product Testingunmatched
Productivity Managementunmatched
Pumpsunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Quality Metricsunmatched
Root Cause Analysisunmatched
Salesunmatched
Sportsunmatched
Technical Analysisunmatched
Technical Researchunmatched
Technical Supportunmatched
Technical Writingunmatched
Testingunmatched
Time Managementunmatched
Water Treatmentunmatched
Water Use Efficiencyunmatched
Wholesale Industryunmatched
Willing to Travelunmatched

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