HVAC Technical Product Trainer

We have an amazing opportunity for a HVAC Technical Product Trainer to join the Tech Services Team in Elk Grove, California!

Summary

• The HVAC Technical Product Trainer will perform a broad range of equipment support functions and training for Slakey's customers and branches.
• Provide customers and Slakey Brothers Team Members with product application, installation, and service training for our major equipment lines.
• Provide education to all dealers on unitary and ductless products to include: product feature benefits, system matches, application basics, installation best practices, proper startup, and service.
• Develop and deliver instructional classes, presentations, and videos to assist new and existing dealers.
• Provide technical field support assistance for Slakey Brothers customers.
• Provide parts research assistance, accessory, and functional parts stock suggestions.
• Able to travel as required with extended overnight stays

Skills and Qualifications

• 5+ years of related work experience and excellent knowledge of HVAC industry
• Completion of a 2-year college degree in technical studies or equivalent work experience
• Ductless background knowledge preferred
• Demonstrated ability to manage details and meet deadlines with 100% accuracy
• Customer service-oriented approach, responds to requests with a sense of urgency
• Strong attention to detail, excellent time management and organizational skills
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Ability to use tact and diplomacy in sensitive situations
• Recognizes when to use a formal or informal approach, good at crafting a solution rather than simply saying "no"
• Excellent presentation and communication skills
• Able to operate a personal computer, calculator, other office machines, and proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
• Excellent driving record
• Able to work sitting or standing and to move freely throughout our facilities
• Able to lift and carry equipment and supplies on a frequent basis
• Able to travel as required with extended overnight stays