Cassell Brothers has been serving Columbia and surrounding areas with trusted plumbing and HVAC solutions for years. Known for quality workmanship and customer care, Cassell Brothers is a respected leader in South Carolina. As part of TurnPoint Services, Cassell Brothers employees gain access to top training, mentorship, and career mobility across 62 brands. We’re committed to building careers that last as long as our customer relationships. Join Cassell Brothers — where South Carolina service builds futures.
Role Overview:The Trainer is responsible for redeveloping, coordinating, and delivering the HVAC Service and HVAC Installation Apprenticeship Programs. This role provides classroom, hands-on, and field-based learning that helps apprentices build technical capability, safety awareness, professionalism, customer service skills, and confidence. The Trainer serves as a consistent coach throughout the apprenticeship experience and partners with field leaders and technician mentors to align training with operational needs. This position is accountable for apprentice engagement, development, program execution, and maintaining a minimum 70% retention rate for apprenticeship graduates.
Essential Responsibilities
Deliver classroom and hands-on training for HVAC Service and Installation apprentices.
Develop and maintain training materials, lesson plans, and learning pathways.
Continuously improve program content based on apprentice and field leader feedback.
Ensure training aligns with safety standards, operational needs, and customer service expectations.
Conduct regular ride-alongs and field coaching sessions with apprentices.
Provide feedback on technical skills, safety, professionalism, and customer interactions.
Conduct monthly one-on-one meetings and create development plans as needed.
Monitor apprentice engagement, performance, and retention throughout the program.
Coordinate apprenticeship schedules, training logistics, and field training activities.
Maintain apprentice records, coaching documentation, and program data.
Track program KPIs and provide regular updates on apprentice progress and retention.
Communicate program expectations and updates to apprentices and stakeholders.
Collaborate with Operations, Talent Acquisition, HR, Safety, and field leaders to support apprentice success.
Support apprentice recruiting, onboarding, and workforce development initiatives.
Promote a consistent apprenticeship experience across locations.
Perform other duties as assigned.
Required
High school diploma or GED.
HVAC Service and/or Installation experience.
Experience training, coaching, mentoring, or developing others.
Ability to facilitate learning in classroom, field, and hands-on environments.
Valid driver's license and ability to travel regularly.
Preferred
Trade school certification, associate degree, or equivalent HVAC technical education.
10+ years of HVAC Service and/or Installation experience.
Experience with apprenticeship programs, curriculum development, or technical training.
Proficiency with Microsoft Office and learning management systems.
Core Competencies
HVAC technical expertise and troubleshooting knowledge.
Coaching, facilitation, and adult learning skills.
Strong communication and relationship-building abilities.
Organization, problem-solving, and continuous improvement mindset.
Professionalism, accountability, and ability to influence without direct authority.
Physical Requirements
Regular travel to training facilities, branch locations, and job sites.
Frequent ride-alongs in HVAC Service and Installation environments.
Ability to stand, walk, bend, lift training materials, and work in indoor and outdoor environments.
Flexibility to support apprenticeship schedules and field training needs.
• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.
EEO Statement:
Equal Opportunity Employer
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.
| Location | Irmo, South Carolina |
| Job Type | Full-time |
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