We are seeking a talented, hard working. multi-skilled professional for our fast-growing family wellness chiropractic office.
This is an ongoing full-time role that will play a key part in our success. We are looking for someone who shares our vision and will grow with our company. Must be able to manage multiple priorities and pay close attention to detail. This position plays a crucial role for our busy office. Every day is different, so youll need strong communication skills and demonstrate leadership abilities.
The ideal candidate should have excellent leadership, team building, customer service, and problem-solving skills. They will thrive in a fast-growing startup where needs can quickly change, speed of action is favored over stability, and figuring new things out is a common occurrence. The ideal candidate will be driven by achievement and perseverance over other drivers such as verbal appreciation and harmony.
About us:
Prince Health and Wellness exists so that people can experience true health! We love what we get to do. Its not a job. It is our mission and purpose. We work hard, have fun, educate, encourage, and celebrate life-change with the people and families we help.
Everything we do boils down to this: So that people experience hope, health, and wholeness, and reach their full God-given potential! This is not a just a "job". It's a purpose and a mission.
We are empowering people to take charge of their health through chiropractic care and the 5 principles We are here to bring natural wellness to our patients, transforming their lives through sustainable health.
Chiropractic Assistant / Office Manager
The Chiropractic Assistant / Office Manager role is a hybrid position that serves primarily as the checkout Chiropractic Assistant while providing administrative and operational support to the Practice Manager. This dual role is a key position and will be knowledgeable in every aspect of patient care, office operations and able to step in or support as needed in any area. This position requires a great deal of administrative skills, leadership ability, and some abilities in marketing and information technology. The office manager would be responsible for helping to set daily rhythms, staff development, scheduling, responding to inquiries, and ensuring efficient business operations. In addition to assisting in the operations and patient care team, this position will respond quickly to patient requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee-star guest satisfaction.
Roles & Responsibilities:
- Perform front-end registration, back-office check-out and/or clinical tasks as a back-up in case of absence or high demand. Possess a willingness to be crossed trained and/or to assist/cover as needed for other team members.
- Serves as a leader and subject matter expert in support of practice manager and Chiropractors.
- Acts as an advocate for the practice and leadership
- Assist and play a role with other team members in utilizing and maintaining:
- X-ray, computer, copier, developer, camera, and office software function.
- Cleanliness, safety, and function of the clinic and patient care equipment.
- Keeping appropriate stock of products and supports.
- Staying current with EHR trainings.
- Co-create strategies and plans for efficiency and success pertaining to all clinic duties.
- Assist in maintaining and adherence to practice policies and procedures
- Help to inspire patients to be committed to care through promoting of lectures, events, and membership courses.
- Carryout policies and scripts related to overall clinic administration, staff training, development, management, clinic success and profitability.
- Maintain and report statistics weekly
- Create theme and structure of content to help educate patients internally in collaboration with team through workshops and social media content.
- Manage patient accounts across Lead Board to translate sign-ups to Day1 appointments.
- Actively works toward practice goals and metrics
- Oversee clinic internal lead program by controlling correspondence.
- Create and oversee office maintenance schedules.
- Design occasional promotional materials as requested.
- Follow up on inactive patients that have stopped care.
- Correct current patient Account Ledgers as needed
- Ensures accuracy and timely completion of patient records and accounts.
- Willing to take on additional responsibility and as needed any role or task
- Team Responsibilities
- New Patient exam and assessment
- communicating and demonstrating therapy's to patients as needed
- X-ray imaging
Team Lead Accountability
- Marketing internal and external.
- D1 sign up/ show up rate.
- Internal promotions, material marketing, and schedule
- Team calendar.
- Personal STATS.
- Social media posting
- Patient Account ledger corrections
- Assure clinic is open and appropriately staffed during regularly scheduled hours and special
- Lead, and monitor quality and production levels of site staff.
- Develop monthly staff schedule, review timecards, and provide input to payroll calculation.
- Interact with customers, review customer feedback, and address customer service issues. Help, ensure patient wait times are meeting goals.
Requirements
- Bachelors degree in business, marketing, accounting, or equally relevant field of study preferred
- Demonstrated work history in roles of increasing responsibility including leadership.
- Ability to develop relationships through mentoring, coaching and constructive feedback.
- Holds oneself and others accountable while demonstrating a balance of expectations and grace.
- Demonstrates personal integrity, accountability, responsibility, humility, and professionalism.
- Quick learner, highly motivated and hard working
- Proficient to use and train others in common PC applications including Internet, Email, and practice systems.
- Superior customer service skills
- Positive attitude for which no job is too small.
This position is approximately 80% Chiropractic Assistant and 20% Office Manager
Classification: Non-exempt, hourly
Status: Full-time
Shift: Monday through Friday during normal clinic hours
Location: 100% on site.
Benefits include: Health Insurance, Paid Time Off, Bonus opportunities