Benefits401(k) matchingBonus based on performanceDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceCompensation & BenefitsGuaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)Hybrid schedule: work from home and in-office daysFull-time, Monday to Friday schedulePaid Time Off401(k) plan + employer matching contributionsMedical, Dental, Vision insurance with employer contributionsCompany provided EAP (Employee Assistance Program)Job OverviewNational Service Bureau (NSB) is seeking Hybrid Collections Specialists to join our team at our offices in Bothell, WA and Sarasota, FL. NSB is a family-owned, People First company focused on Insurance Subrogation and Accounts Receivable Management with more than 40 years of industry experience.ResponsibilitiesCommunicate via phone with people from all backgrounds and personalitiesMake outbound calls (75+ per day)Use software to note accounts and communicate with insurance companiesNegotiate and lead conversations to recover the highest balances for our clientsCoordinate with team members on accountsDocument accounts with proper notes to ensure quick communicationAdhere to company policies and proceduresRequirementsTraining in-office before starting hybrid workAbility to work a hybrid schedule of work from home and in-office days once collector target metrics are metSecure home office: dedicated high-speed internet (Cable, DSL, Fiber) with a hardwired connection (not Wi-Fi), 100 Mbps down, 10 Mbps up, latency Dedicated quiet space with professional backdropStrong empathy and high level of professionalismExcellent communication skillsHigh motivation and positive attitudeAttention to detailTime-management skillsComputer and typing skillsProficiency using collaboration software for video collaboration with team throughout the dayTraining ProgramEnrolled in comprehensive in-office training on first day covering industry knowledge, role expectations, specific job skills, and ongoing support from training manager and management team#J-18808-Ljbffr