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Skills
Analysis Skillsunmatched
Business Strategyunmatched
Communication Skillsunmatched
Contract Managementunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Documentationunmatched
Healthcareunmatched
Leadershipunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Proposal Writingunmatched
Sales Managementunmatched
Statement of Work (SOW)unmatched
Team Playerunmatched
Technical Consultingunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Technical Writingunmatched
Writing Skillsunmatched
Description
Technical Account Manager RESPONSIBILITIES
Manage relationship with clients we provide technical services to
Provide regular client status updates
Manage client contracts
Create technology Action Plans for clients
Create quotes for client needs
Create client Statements of Work
Respond to escalated client account problems
Guide client technology decision making
TECHNICAL SKILLS REQUIRED
2-3 years professional technical support
2-3 years technical consulting experience
Ability to improve customer service, perception and satisfaction
Create technical proposals and recommendations, in professional business format
Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
Business awareness of how IT relates to business strategy and goals
Client technical documentation and analysis
PROFESSIONAL SKILLS
Excellent communication abilities: verbal and written