Hybrid Technical Account Manager

CirrusLabs

  • New York, NY
  • 3 days ago
  • $95,000–$105,000 Per Year
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Skills

  • Analysis Skillsunmatched
  • Business Strategyunmatched
  • Communication Skillsunmatched
  • Contract Managementunmatched
  • Customer Escalationsunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • Healthcareunmatched
  • Leadershipunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Proposal Writingunmatched
  • Sales Managementunmatched
  • Statement of Work (SOW)unmatched
  • Team Playerunmatched
  • Technical Consultingunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Writing Skillsunmatched

Description

Technical Account Manager
RESPONSIBILITIES
  • Manage relationship with clients we provide technical services to
  • Provide regular client status updates
  • Manage client contracts
  • Create technology Action Plans for clients
  • Create quotes for client needs
  • Create client Statements of Work
  • Respond to escalated client account problems
  • Guide client technology decision making
TECHNICAL SKILLS REQUIRED
  • 2-3 years professional technical support
  • 2-3 years technical consulting experience
  • Ability to improve customer service, perception and satisfaction
  • Create technical proposals and recommendations, in professional business format
  • Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
  • Business awareness of how IT relates to business strategy and goals
  • Client technical documentation and analysis
PROFESSIONAL SKILLS
  • Excellent communication abilities: verbal and written
  • Strong documentation/reporting/proposal writing
  • Professional demeanor and appearance
  • Punctual, personable, team player
  • Work with team members to develop best solution
  • Conduct effective monthly client meetings
  • Follow up on client proposals
BENEFITS
  • Competitive Salary
  • Health care including vision and dental
  • Paid training and professional certifications
  • Career advancement opportunities
  • Great team of peers
  • Learning environment
COMPENSATION
  • 95,000-$105,000 BASE SALARY (based on experience)

Numbers & Facts

LocationNew York, NY
Salary$95,000–$105,000 Per Year

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