I+S Key Accounts Sales Support Manager

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Primary Purpose: The I+S Key Accounts Sales Support Manager is responsible for enabling profitable growth, customer retention, and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. This role provides strategic and operational leadership for the Key Accounts Sales Support function, ensuring the effective execution of pricing administration, customer requirements, reporting, account maintenance, contract compliance, customer support activities, and other customer-facing functions that drive business objectives and enhance the overall customer experience.

As a strategic partner to the business, the I+S Key Accounts Sales Support Manager collaborates closely with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, Pricing, and other key stakeholders to support revenue generation, resolve complex business challenges, improve commercial processes, and accelerate growth initiatives. The role serves as a liaison between Key Accounts Sales, Customer Solutions, Shared Services Operations, and other internal support functions to ensure alignment, effective execution, and delivery of customer commitments. Leveraging pricing, operational, financial, and account-performance metrics, this role identifies opportunities, influences decision-making, and improves business outcomes while enabling the Key Accounts organization to focus on customer acquisition, retention, contract compliance, and profitable growth.

The I+S Key Accounts Sales Support Manager is accountable for team performance, including pricing administration, commercial process effectiveness, contract compliance, productivity, service levels, reporting accuracy, issue resolution, data quality, and support of financial objectives. The role directly manages and develops a team of Key Accounts Sales Support Specialists responsible for customer information requests, pricing administration, proposal support, reporting, documentation management, and general sales support activities that drive customer satisfaction and business growth. This includes establishing team priorities, optimizing resource allocation, driving operational efficiencies, and ensuring accountability for business results while maintaining a strong focus on customer and sales partner success.

As a leader within the Customer Solutions organization, the I+S Key Accounts Sales Support Manager champions a culture of accountability, collaboration, customer-centricity, and continuous improvement. Through strong leadership, trusted partnerships, and effective cross-functional engagement, this role builds credibility across the organization, supports long-term business growth, and ensures the consistent delivery of high-quality commercial support that enables sales success, customer retention, and sustainable business performance.

WHAT YOULL DO:

Deliverables:

% of time spent

(Total 100%)

Lead the Key Accounts Sales Support function, including team performance, commercial process execution, pricing administration, contract compliance, workforce planning, and operational excellence, while driving service-level performance, productivity, and business results. Build, develop, and maintain a high-performing Key Accounts Sales Support team through coaching, performance management, employee development, succession planning, and a culture of accountability, collaboration, and continuous improvement.

40%

Provide commercial leadership and analytical support across pricing governance, margin performance, customer pricing programs, forecasts, and contract execution to improve profitability, customer retention, and commercial effectiveness.

20%

Serve as a trusted partner to Key Account Managers, Sales, customers, and cross-functional stakeholders by overseeing customer support activities, account administration, reporting, escalations, and issue resolution to strengthen customer satisfaction and retention.

20%

Own and continuously improve Key Accounts systems, tools, reporting platforms, and operational processes, including Salesforce, CADB, Bid Management tools, and customer portals, to enhance productivity, data integrity, compliance, and customer experience.

20%

Lead strategic initiatives, special projects, and executive reporting efforts that support business planning, operational effectiveness, customer retention, and long-term growth objectives.

20%

Key Stakeholders:

Position/Title

Reason For Contact

Customer Solutions Sr. Director

Immediate Supervisor

Customer Solutions Leadership

Reports Within This Organization

Customer Solutions Shared Resources

Customer Experience

Sales

Customer Experience

Product Management

Customer Experience

Shared Services Functions

Customer Experience

Supply Chain Functions

Customer Experience

Master Data

Customer Experience

Financial Responsibility:

• None

Supervisory Responsibility:

• Directly Responsible For Key Account Sales Support Specialists

WHAT YOULL NEED:

• 6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service/sales and customer support transformation preferred
• Bachelor's degree preferred; not required

Specialized Knowledge/Skills:

• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams, with the ability to leverage technology and data to drive operational and business outcomes.
• Strong SAP expertise and experience utilizing enterprise systems, customer service platforms, and business technologies to support commercial operations, customer experience, and business performance.
• Advanced Salesforce CRM knowledge, including case management, reporting, workflow optimization, analytics, and process improvement.
• Demonstrated ability to lead through ambiguity, exercise sound judgment, and make strategic decisions in a dynamic, fast-paced business environment.
• Proven ability to manage multiple priorities, balance competing business demands, and deliver results through effective planning, execution, and resource management.
• Customer-focused leader with a strong commitment to operational excellence, customer advocacy, continuous improvement, and delivering measurable business outcomes.
• Strong business acumen with a comprehensive understanding of the chemical distribution industry, including customer requirements, regulatory and quality standards, commercial processes, supply chain operations, and business drivers.
• Demonstrated commercial acumen with the ability to effectively collaborate with Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, and executive stakeholders to align business priorities and drive customer success.
• Advanced analytical, financial, and problem-solving capabilities with the ability to evaluate pricing, margins, profitability, logistics, customer demand patterns, contract performance, and operational metrics to identify growth opportunities and improve business results.
• Strong organizational, prioritization, and project management skills with the ability to lead multiple initiatives, programs, and operational priorities simultaneously while ensuring execution against business objectives.
• Proven ability to identify, prioritize, and implement process improvements that enhance operational efficiency, commercial effectiveness, data integrity, customer experience, and organizational performance.
• Demonstrated success leading cross-functional projects, process transformations, and change initiatives that drive adoption, scalability, and sustainable business outcomes.
• Strong communication, presentation, and stakeholder management skills with the ability to influence decision-making, build credibility, and effectively engage employees, customers, senior leaders, and executive stakeholders.
• Experience leading, coaching, and developing high-performing teams while fostering a culture of accountability, collaboration, continuous improvement, and customer-centricity.

Competencies:

The successful candidate will show advanced capability in the following competencies:

• Strategic Execution
• Operational Excellence
• Communication and Executive Presence
• Project and Change Management
• Customer Advocacy
• Analytical and Business Acumen
• Cross-Functional Collaboration and Influence
• People Leadership and Talent Development

WHERE YOULL WORK:

This is a hybrid role and will require 3 days in office.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.