I.S. Technical Support Specialist

At Ben E. Keith Company, our legacy is strong-and our future is even stronger.

For more than a century, we've been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas.

But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact-because when our people succeed, so do our customers and our business. Since 1906, that's been our promise.

Position Summary and Responsibilities:

The primary duties of this position are to set up, install, manage, document, and maintain local area networks and resources, including the troubleshooting and resolution of computer, tablet, network, and other devices issued in an IT environment. This position helps manage computers, LAN, and tablet hardware inventory throughout its entire lifecycle and ensures that such inventory is compliant with software licensing agreements. This position sets up and/or installs computers and network devices, including cell phones and tablets, and performs diagnostic testing and repairs of these and other devices when needed. This position demands a technically skilled, diplomatic, highly motivated individual.

• Responsible for the inventory, accounting, and functionality of all IT devices.
• Help manage software and hardware inventory.
• Responsible for the setup of all computers, tablets, peripherals, cell phones, and other network devices.
• Install, maintain, and support Corporate applications.
• Ensure proper levels of OS / iOS and application software for all computers and tablets to insure optimum functionality.
• Perform diagnostic testing and repair to computers and other devices. This would include making economic business decisions to replace or upgrade devices and other hardware.
• Responsible for the application and maintenance of appropriate system security and software at the workstation level.
• Help train users with new technology as needed.
• Develop and enhance I.S. communication processes as change dictates.
• Assist on special projects, as needed.
• Assist personnel in their use of computer hardware and software, as needed. This includes remote users.
• This is an hourly paid job, but at times may need to provide 24x7 on-call support, as needed.
• Travel to other company offices on a regular basis and perform some or all the duties listed above.

Education and/or Work Experience Requirements:

• At least 2 years of experience in the primary areas of responsibilities of this position.
• TCP/IP communications protocol, both LAN and WAN communications equipment and infrastructures, proficient in the knowledge of PC and MAC hardware components. Microsoft Office software products, etc.
• Good interpersonal skills, work attitude, and work ethics. Able to work with all levels of personnel. Good oral and written communications skills and participate well in a team environment.
• Bachelors or Technical degree or equivalent experience.

Physical Requirements:

• Ability to perform the essential job functions safely and successfully, consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Must be able to lift and carry at least 30 lbs.

We offer employees the opportunity to make a meaningful impact in collaborative, results-driven environments supported by competitive benefits, including:

• Medical, Dental, Vision & Life Insurance
• 401(k) with Company Match + 100% Company-Paid Profit Sharing
• Paid Time Off & Holidays
• Wellness, EAP & Educational Assistance

At Ben E. Keith, we value a diverse and inclusive workforce where different perspectives drive better decisions and innovation. We are an Equal Employment Opportunity and Affirmative Action employer and a VEVRAA Federal Contractor, considering all qualified applicants, including minorities, females, veterans, and individuals with disabilities.