I.T. Support Technician Intern

About Renaissance Financial
Renaissance Financial is a comprehensive financial services firm with locations in St. Louis, Overland Park, Omaha, Phoenix, and Salt Lake City. Our Mission: Using creative business and personal planning, we help our clients achieve financial freedom… one relationship at a time. Our true team approach and
entrepreneurial atmosphere set us apart from other firms in our industry. Joining our close-knit team at Renaissance Financial will inspire professional growth through numerous opportunities while creating a lasting impact on our organization and community. We support and reward our staff through team outings and industry leading benefits because we sincerely care about the well-being of our team members.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

The mission of this college internship is to provide the Information Technology Support Technician Intern with practical, hands-on experience supporting computer systems, software, hardware, and end users in a professional environment. Working under the guidance of the Information Technology team, the intern will assist with routine troubleshooting, device preparation, documentation, and technology support while developing foundational skills in IT service delivery, customer service, and networking.

Primary Responsibilities:
• Assist with questions and issues involving computer systems, software, hardware, mobile devices, and office technology.
• Guide team members through basic troubleshooting by phone, email, and in person, escalating complex issues appropriately.
• Prepare, configure, reimage, deploy, and maintain computers and related equipment using established procedures.
• Support equipment inventory, asset tracking, workstation setup, approved disposal, software installation, and updates.
• Run standard diagnostics, troubleshoot basic network and connectivity issues, and document steps, outcomes, and support guidance.
• Communicate timely updates, follow security and change-management practices, and provide assigned administrative and operational support.

Essential Characteristics:

• Professional communication skills and a customer-service mindset.
• Curiosity, initiative, and a willingness to learn from feedback and hands-on experience.
• Basic problem-solving skills, attention to detail, and the ability to follow documented procedures.
• Ability to work collaboratively, manage assigned tasks, and ask for assistance when needed.
• Patience, empathy, discretion, and enthusiasm for helping others succeed.

Education, Training & Experience:

• Currently enrolled in a college, university, community college, or technical program related to information
  technology, computer science, cybersecurity, networking, or a similar field.
• Foundational knowledge of computer hardware, operating systems, Microsoft 365, and basic networking concepts.
• Prior customer service, help desk, classroom, lab, or personal technical experience is helpful but not required.
• CompTIA A+, Microsoft Fundamentals, or similar coursework or certification is a plus, but not required.

Computer Equipment and Software:

• Microsoft 365 applications and services.
• Windows 11 computers.
• iOS and Android mobile devices.
• VoIP (Microsoft Teams phones).
• Printers, copiers, docking stations, monitors, and other office technology.

Working Conditions:

• Professional office environment with an internship schedule established around business needs and the student’s academic availability.
• May occasionally require travel between company locations or participation in off-site technology setup with advance notice.
• Ability to lift up to 25 pounds and occasionally bend, kneel, or reach underneath desks to install or troubleshoot equipment, with reasonable accommodation when needed.
• Flexible schedule of 15–25 hours per week.

We are committed to providing an accessible work environment. If you need accommodations during the application or employment process, please let us know.