IBM Maximo Application Suite (MAS) Developer / Support Engineer

JobDescription:IBMMaximoApplicationSuite(MAS)Developer/SupportEngineer

• Location:Indianapolis,Indiana

• Duration:6months

• ExperienceRequired:6–8years

• PrimarySkills:IBMMaximo,MaximoApplicationSuite(MAS),RedHatOpenShift

• Domain:EnterpriseAssetManagement(EAM)/ApplicationDevelopmentandSupport

• SkillCategory:EIS–MaximoFunctional

Must-HaveTechnical/FunctionalSkills

• IBMMaximoandMaximoApplicationSuite(MAS)developmentandsupport.

• MASapplicationconfiguration,deployment,andmaintenance.

• TroubleshootingIBMMaximoandMASapplicationissues.

• Design,technicaldocumentation,andsolutiondevelopment.

• Experienceworkingwithapplicationinterfacesandintegrations.

• RedHatOpenShiftandcontainerizedapplicationplatforms.

• KnowledgeofMAScoreandsuitemodules,including:

  • MaximoManage

  • MaximoHealth

  • MaximoMonitor

  • MaximoPredict

  • MaximoMobile

• Applicationperformancemonitoringandtroubleshooting.

• Databaseandinstallationissueresolution.

• Applicationdevelopmentbasedonbusinessrequirements.

• ITservicemanagementandservicedeliveryprocesses.

• Incident,problem,andserviceticketmanagement.

• Projectstatusreportingandriskmanagement.

• Coordinationwithonshoreandoffshoreteams.

RolesandResponsibilities

1.IBMMaximo/MASDevelopmentandSupport

• Develop,support,andmaintainIBMMaximoandMASapplications.

• Troubleshootapplicationissuesandprovidetimelyresolutions.

• Configure,deploy,andmaintainMAScoreandsuitemodules.

• Supportongoingapplicationdevelopmentandenhancementactivities.

• Analyzebusinessrequirementsandtranslatethemintotechnicalsolutions.

• Ensureapplicationstability,availability,andreliability.

2.MASDeploymentandOpenShiftAdministration

• Configure,deploy,andmaintainMASapplicationsoncontainerplatformssuchasRedHatOpenShift.

• SupportthedeploymentandoperationofMaximoManage,Health,Monitor,Predict,andMobilemodules.

• Troubleshootinstallation,configuration,anddeploymentissues.

• Monitorsystemhealth,applicationperformance,andplatformreliability.

• Identifyopportunitiesforcontinuousimprovement.

• Coordinatewithinfrastructureandplatformteamstoresolveenvironment-relatedissues.

3.ApplicationTroubleshootingandProductionSupport

• Provide24×7platformandapplicationsupportasrequired.

• Investigateandresolveproductionincidentsandapplicationissues.

• Troubleshootdatabase,installation,configuration,andperformanceproblems.

• Monitorsystemavailabilityandproactivelyidentifypotentialissues.

• Manageapplicationsupportticketsandensuretimelyresolution.

• Followestablishedincident,problem,andchangemanagementprocedures.

4.ApplicationDesignandDocumentation

• Preparetechnicaldesignsandapplicationdocumentation.

• Developandmaintainsolutionspecificationsandimplementationdocuments.

• Documentapplicationconfigurations,integrations,andsupportprocedures.

• Ensuretechnicaldocumentationalignswithbusinessandprojectrequirements.

• Maintainknowledgeassetstosupportongoingoperationsandtroubleshooting.

5.InterfaceandIntegrationManagement

• Workwithdifferenttechnicalteamstodevelopandmaintainapplicationinterfaces.

• CoordinateintegrationactivitiesbetweenMaximoandotherenterprisesystems.

• Analyzeinterfacefailuresandtroubleshootdataexchangeissues.

• Collaboratewithbusiness,application,database,andinfrastructureteams.

• Validateintegrationsandensurereliablecommunicationbetweensystems.

6.BusinessRequirementsandApplicationDevelopment

• Workwithbusinessstakeholderstounderstandrequirements.

• AnalyzebusinessneedsandrecommendsuitableMaximosolutions.

• Supportapplicationenhancementsanddevelopmentactivities.

• Translatefunctionalrequirementsintotechnicalspecifications.

• Collaboratewithprojectteamstodeliverapplicationsolutionsthatmeetbusinessobjectives.

7.ServiceManagementandClientCommunication

• ApplyITservicemanagementprinciplestoapplicationsupportandservicedelivery.

• Communicateregularlywithclientsandcustomersregardingserviceticketsanddeliveries.

• Provideupdatesonincidents,resolutions,andapplicationchanges.

• Monitorticketprogressandcoordinatetimelyissueresolution.

• Maintainservicequalityandmeetagreedsupportexpectations.

8.ProjectCoordinationandStatusReporting

• Organizeorparticipateinprojectstatusmeetings.

• Communicateprojectprogress,risks,issues,anddependencies.

• Keepprojectteamsinformedofstatusupdatesandpotentialdeliverybarriers.

• Coordinatewithstakeholderstoresolveprojectrisksandtechnicalchallenges.

• Supportplanningandexecutionofdevelopment,deployment,andsupportactivities.

9.TeamCollaborationandOffshoreCoordination

• Coordinateactivitieswithoffshoreteams.

• Collaboratewithprojectmanagers,developers,supportengineers,andinfrastructureteams.

• Sharetechnicalknowledgeandsupportteamdevelopment.

• Coachteammembersandcontributetooverallteamsuccess.

• ContinuouslylearnandshareknowledgeofIBMMaximoandMAStechnologies.

KeySkillsandKeywordsforResumeSearch

• IBMMaximo

• MaximoApplicationSuite(MAS)

• IBMMaximoDeveloper

• IBMMaximoSupportEngineer

• MASDevelopment

• MASApplicationSupport

• MaximoManage

• MaximoHealth

• MaximoMonitor

• MaximoPredict

• MaximoMobile

• RedHatOpenShift

• Kubernetes

• ContainerizedApplications

• MaximoConfiguration

• ApplicationDeployment

• ApplicationTroubleshooting

• ProductionSupport

• 24×7ApplicationSupport

• ApplicationDevelopment

• TechnicalDesignandDocumentation

• SystemIntegration

• InterfaceDevelopment

• DatabaseTroubleshooting

• ApplicationPerformanceMonitoring

• ITServiceManagement

• IncidentManagement

• ProblemManagement

• ServiceTicketManagement

• BusinessRequirementsAnalysis

• ProjectCoordination

• Onshore/OffshoreCoordination

• EnterpriseAssetManagement(EAM)

Pre-ScreeningQuestions

• Doyouhave6–8yearsofexperienceworkingwithIBMMaximoandMaximoApplicationSuite?

• HaveyouworkedonMASapplicationdevelopmentandproductionsupport?

• Doyouhaveexperienceconfiguring,deploying,andmaintainingMASapplicationsonRedHatOpenShift?

• AreyoufamiliarwithMaximoManage,Health,Monitor,Predict,andMobile?

• Haveyouhandledapplicationtroubleshooting,installationissues,anddatabase-relatedproblems?

• Doyouhaveexperiencedesigningsolutionsandpreparingtechnicaldocumentation?

• Haveyouworkedonapplicationinterfacesandenterprisesystemintegrations?

• Doyouhaveexperienceprovidingproductionor24×7applicationsupport?

• AreyoufamiliarwithITservicemanagementandincidentmanagementprocesses?

• Haveyoucoordinatedwithoffshoreteamsandparticipatedinprojectstatusmeetings?

• Areyoucomfortablecommunicatingdirectlywithclientsaboutservicetickets,deliverystatus,andtechnicalissues?

IdealCandidateProfile

• AMaximoprofessionalwith6–8yearsofexperienceinIBMMaximodevelopmentandMASapplicationsupport.

• Hands-onknowledgeofMASmodulesandRedHatOpenShiftdeployments.

• Strongtroubleshootingskillsacrossapplication,database,installation,andintegrationissues.

• Experiencewithtechnicaldesign,documentation,andbusinessrequirementsanalysis.

• Familiaritywithservicemanagement,productionsupport,andincidentresolution.

• Strongcommunication,analytical,andprojectcoordinationskills.

• Abilitytocoordinatewithoffshoreteamsandworkcollaborativelyacrosstechnicalandbusinessfunctions.