IBM Sterling OMS Application Production Support Engineer

Role- IBM Sterling OMS Application Production Support Engineer

Location: Remote

Contract

Rate :- $50/hr

Job Summary

We are seeking a hands-on IBM Sterling OMS Application Production Support Engineer to ensure the reliability, availability, and operational stability of enterprise order management applications.

The candidate will provide L2L3 production support, proactively monitor application health, investigate incidents, and assist with ongoing modernization initiatives involving containers and microservices.

This position emphasizes Sterling OMS production support, Splunk, Grafana, SQL, Linux, and incident response. Basic knowledge of Jenkins, GitHub Actions, and Kubernetes is expected, but dedicated DevOps engineering is not the primary responsibility.

Key Responsibilities

24/7 Application Production Support --

• Provide L2L3 production support for IBM Sterling OMS applications.
• Participate in scheduled 247 on-call rotations, including weekends and holidays.
• Investigate production alerts, application errors, order failures, and performance issues.
• Troubleshoot order creation, inventory availability, scheduling, fulfillment, shipment, and cancellation issues.
• Monitor Sterling OMS agents, integration servers, services, APIs, and asynchronous transactions.
• Analyze Java application logs, SQL queries, messaging errors, and integration failures.
• Support transaction recovery, controlled reprocessing, and operational issue resolution.
• Escalate critical incidents and collaborate with senior SREs and application teams.
• Perform production smoke testing and post-deployment validation.

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