The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
Required/Desired Skills
Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. - Required - 3 Years
Troubleshooting and maintaining Active Directory users, computers, groups and policies. - Nice to have - 2 Years
Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions - Required - 2 Years
Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. - Required - 2 Years
Troubleshooting Microsoft Windows 10 and 11. - Highly desired - 2 Years
Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts - Highly desired - 2 Years
Basic network (wired and wireless) configuration and troubleshooting including ping and trace route - Nice to have - 1 Year
Excellent communication and interpersonal skills are critical in this role. - Required - 0
Numbers & Facts
Location
Boise, Idaho
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Migrationunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows System Administrationunmatched
On Site Supportunmatched
Onboardingunmatched
Resolve Customer Issuesunmatched
Testingunmatched
Trouble Ticketsunmatched
Wireless Communicationsunmatched
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