The IHOP Supervisor reports directly to their General Manager. The supervisor directly supervises IHOP restaurant employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.
Responsibilities include:
- Greeting, seating, and escorting guests.
- Providing menu recommendations and additional information.
- Upselling additional products when appropriate.
- Taking orders using software, order slips, or by memorization.
- Communicating order details to the kitchen staff.
- Delivering food and beverages in a timely fashion.
- Delivering checks and collecting bill payments.
- Cleaning and maintaining the appearance of tables and tableware.
- Providing exceptional customer experience.
- Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
- Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
- Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
- Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
- Available to work nights and weekends
Requirements:
- High school diploma or equivalent experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
- Basic computer skills including Email, MS Excel, MS Word is a plus
- The above is not an all-inclusive job description.
Benefits:
Competitive Pay
Flexible Hours
Paid Training
Real Advancement Opportunities