Imaging Access Specialist

JOB SUMMARY:

Imaging Access Specialists are instrumental in ensuring the efficient and effective flow of patient needs within the Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments. Imaging Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS-related technology.

Schedule:

• 1.0FTE (40 hours)
• Tues-Fri
• 4 x 10 hour days
• 7:30am- 6:00pm

Compensation:

• $22.47/hr + DOE
• PRN Differential

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

1. Greets patients, families, to the department.
2. Prepares appropriate paperwork for admission/registration and completes registration information gathering demographic and financial information. Answers all calls coming into Imaging and manages as appropriate.
3. Schedules and coordinates appointments in a manner that meets the patient’s needs and assists the department in the management of patient flow utilizing knowledge of Imaging scheduling protocols.
4. Schedules complex orders for Imaging services. Instructs patients on specific preparations and/or restrictions necessary to prepare for Imaging procedures. Involve other departments as needed.
5. Educates patients on medically necessary waivers and obtains appropriate signatures.
6. Prepare exam paperwork and distribute it to staff expediently.
7. Coordinates the electronic medical record of the Imaging patient.

ADDITIONAL RESPONSIBILITIES:

1. Full cross-trained and able to work in Patient Access
2. Introduction to PACS digital radiology information systems
3. Ability to analyze basic customer inquiries and determine appropriate action with the assistance of the Imaging Coordinator, Radiology RN, and Imaging Department Manager.
4. Excellent interpersonal skills
5. Ability to deal with difficult situations in a mature and professional manner
6. Demonstrated excellence in customer service skills
7. May participate in training/orientation of new staff as skills and competency levels allow

QUALIFICATIONS (Required):

1. High School diploma or equivalent.
2. Computer skills.
3. Knowledge of Microsoft office products.

ADDITIONAL DESIRABLE QUALIFICATIONS:

1. One year’s customer service experience preferred.
2. Knowledge of electronic medical records and payment system.
3. Mature personality, acute sense of responsibility and integrity.
4. Attention to detail is a must.
5. Positive attitude and flexibility during routine workday
6. Well-groomed, tactful, professional, patient, pleasant and customer focused