Brokerage, Business Development, Business Operations, Business Plan, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Flexible Spending Accounts, Healthcare, Interpersonal Skills, Onboarding, Performance Metrics, Presentation/Verbal Skills, Process Development, Regulations, Team Lead/Manager, Work From Home, Writing Skills
Full-time, fully remote position guiding the transition of plans from Business Development to operations and establishing an operational relationship with Clients and Brokers. Great opportunity for growth with an employee-focused organization. This position is full time, hourly and nonexempt or salaried and exempt based on tier level.
Duties
- Complete the implementation of Cafeteria and COBRA plans, coordinating and communicating directly with the Client/Broker/Vendor during the implementation process
- Manage the collection and delivery of necessary documentation and regulatory paperwork; Review and verify for compliance and operational accuracy,
- Audit individual plan design for inefficiencies and to ensure proper fit to Client's needs
- Maintain regular communication with your case load of onboarding Clients
- Learn and keep current on laws and regulations governing Cafeteria and/or COBRA plans through training and education. Understand and proficiently apply relevant laws and regulations to Clients' plan
- Meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
- Perform other duties as assigned by team supervisor and department Vice President
Qualifications
- Attention to detail and accuracy of work is critical in this role
- Strong interpersonal and customer service skills are necessary to be successful in this role
- Must be able to represent NBS's standard of excellence with professional, articulate verbal and written communication skills
- Follow established processes
- Be motivated to contribute and have a positive, team-first attitude
- Obtain and keep current on appropriate industry certifications
- This is a remote position; You must have the technical aptitude needed to self-support in a remote work environment.
Education and Experience - Bachelor's degree or work equivalent preferred. CFC or CAS Certification preferred but not required. Cafeteria or COBRA industry experience preferred.
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National Benefit Services LLC