Implementation Manager

Implementation Manager / EMR software / Hybrid

This Jobot Job is hosted by: Katrina McFillin
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Salary: $125,000 - $140,000 per year

A bit about us:

We’re a healthcare technology company helping oncology and ambulatory practices implement electronic health record solutions. We’re seeking a hands-on leader who combines implementation expertise with a thoughtful, people-first approach to managing a team and supporting clients.

Why join us?

Lead a team of approximately six implementation professionals, with room to build on your existing management experience.

Balance people leadership with meaningful involvement in client relationships and implementation delivery.

Work across oncology and ambulatory implementations, bringing consistency and collaboration to both.

Help shape team development, implementation processes, and the client experience.

Premium health, dental, and vision insurance. Generous PTO, hybrid flexibility with 2 days a week work from home. Approximately 30% travel, mostly local.

Job Details

This role is approximately 50% people management and 50% client and implementation oversight. You’ll coach the team, guide project execution, and help clients navigate implementation with clear communication and practical problem-solving.

What you’ll do:

Lead, coach, and develop a team of approximately six implementation professionals.

Oversee implementation projects across oncology and ambulatory practices, supporting timelines, accountability, and client communication.

Balance team workloads and help resolve competing priorities, project risks, and escalations.

Partner with clients and internal stakeholders to address challenges and keep implementations moving forward.

Establish clear expectations while creating an environment where team members feel supported and accountable.

Identify opportunities to improve implementation processes and strengthen delivery.

What you’ll bring:

Approximately 5–7 years of implementation experience, including relevant EMR or healthcare technology experience.

At least 3 years of people management experience; leaders who have managed teams of three or more and are ready for a larger team are encouraged to apply.

Strong project oversight, client communication, and problem-solving skills.

A collaborative leadership style, with the emotional intelligence to coach effectively and navigate sensitive client situations.

Availability for a hybrid schedule in New York, with 3 in-office days preferred.

Willingness to travel approximately 30–40%, primarily locally, with potential international travel; individual trips are expected to last no longer than one week.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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